Workforce Engagement Management

 View Only

Discussion Thread View

  • 1.  Reporting on topic miner topics-phrases-snippets?

    Posted 12-04-2024 17:30

    Hey guys,

    Is there any way to report on the results of a topic miner without having to loop through APIs for each level of topic, phrase and snippet?
    We have the requirement to get a report of the snippets within each phrase within each topic picked up by a topic miner.

    And bonus points if there's a way to list the interaction id(s) against each snippet ;-)


    #SpeechandTextAnalytics

    ------------------------------
    Lee Smith
    Senior Business Analyst Contract
    Genesis Energy
    lee.smith@genesisenergy.co.nz
    ------------------------------


  • 2.  RE: Reporting on topic miner topics-phrases-snippets?

    Posted 17 days ago

    No bonus points for me.  There is no way without drilling into each topic found with another call.  Anyone else have an idea?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources