Thank you - I was away and therefore did not try. I did today :) Can it be run at a management level or do I have to create a report for each group? Also for the life of me I cannot find an India +9.5 hours timezone. we are now live so I want to see if it captured the aux codes.
Thanks
Shirley
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Shirley Harbers
Alcatel-Lucent USA Inc.
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Original Message:
Sent: 11-01-2022 08:10
From: Cameron Smith
Subject: Reports on Not Ready
Hi Shirley
Check out the user status detail report: https://help.mypurecloud.com/articles/user-status-detail-report/
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Cameron Smith
VP, Product Management - Workforce Engagement Management
Original Message:
Sent: 11-01-2022 07:57
From: Shirley Harbers
Subject: Reports on Not Ready
Good morning everyone
I am looking in Cloud for a similar report that Engage has. Looking for Agent State Report. We use this report to determine utilization for an agent. The report in Engage looks like this.
#WorkforceManagement
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Shirley Harbers
Alcatel-Lucent USA Inc.
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