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Request for Information/Feedback on AI Connect for Google

  • 1.  Request for Information/Feedback on AI Connect for Google

    Posted 10 days ago
    Edited by Ramsha Shaikh 10 days ago

    Hi Folks!

    I hope this post finds you well!

    We're currently exploring the AI Connect for Google to evaluate Google Agent Assist capabilities in Genesys and are interested in understanding more about its capabilities, integrations, and any documentation available. 

    I did try looking for documentation in the resource center, but all I could find was information about the About Agent Assist Google CCAI - Genesys Cloud Resource Center (mypurecloud.com) Integration, which is now discontinued.

    We want to test this in our Genesys development environment and would appreciate any insights, resources, you can share.

    Also, if anyone has experience using AI Connect for Google, we'd appreciate any feedback or any insights.


    #ConversationalAI(Bots,AgentAssist,etc.)

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    Ramsha Shaikh
    Newfold Digital
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  • 2.  RE: Request for Information/Feedback on AI Connect for Google

    GENESYS
    Posted 10 days ago

    Hello Ramhsa,

    While I personally have not tried that integration, I'll have to defer to any feedback from other customers. I'm going to see if we can get you in contact with anyone who has any insights on using this integration.



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    Jason Kleitz
    Genesys - Employees
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  • 3.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 10 days ago
    That would be great, i really appreciate the help





  • 4.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 7 days ago

    Hi Ramsha,

    Not yet, but I'm hoping to learn more about AI Connect here in Genesys community. Thanks for sharing the links. Will keep an eye n this thread for any further updates.
    Thanks



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    Ashiesh Sharma
    BT plc
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  • 5.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 7 days ago

    Hi Ramsha,

    I haven't to date but it's in my schedule to review AI Connect.  I will review the links and keep an eye on this thread.  Thank you.



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    Adrian Bradshaw
    Auto Trader Limited
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  • 6.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 7 days ago

    1. Product Integration: How AI is being integrated into Google services (e.g., Search, Assistant).
    2. User Experience: Feedback on how AI enhances or complicates user interactions.
    3. Ethical Considerations: Concerns about privacy, data usage, and algorithmic bias.
    4. Innovation: Insights on Google's advancements in AI technology and research.



    ------------------------------
    Suryavesh Sahani
    Enbridge Gas Inc.
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  • 7.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 7 days ago

    Thanks for raising this as it is something I am keen to explore as well, so will follow this thread to see how it develops.



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    Matt Calton
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  • 8.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 7 days ago

    I don't currently have anything to contribute to this convo yet but interested to learn more



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    Tim Speakman
    Auto Trader Limited
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  • 9.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 7 days ago
    Edited by Heena Patel 7 days ago

    Hello Ramsha,

    I personally have not explored or used AI Connect for Google. Would be interested in any other Genesys customers feedback if they have used it.

    Thanks



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    Heena Patel
    SAGE GLOBAL SERVICES LIMITED
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  • 10.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 7 days ago

    The description is intriguing. I'd like more information as well



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    James Rowberry
    Northwestel, Inc.
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  • 11.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 7 days ago

    I haven't reviewed this, but it's on my radar to review AI Connect. Hopefully this will assist my company. 



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    Robert Gacula
    American Specialty Health
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  • 12.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 7 days ago

    Hi Ramhsa, not there yet but definitely interested. 



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    Senih Demren
    Insurance Corporation of British Co
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  • 13.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 7 days ago

    Hi Ramsha,

    We have not tried that integration, I'll love to hear feedback from other users. This is nice to have. 

    Best Regards,



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    Setu Shah
    Tech Mahindra (Americas) Inc.
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  • 14.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 6 days ago

    I would like to hear the feedback from community members. Please provide your feedback about Agent Assist Google CCAI at the earliest.



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    GANDHI SHANMUGAM
    Tata Consultancy Services Ltd
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  • 15.  RE: Request for Information/Feedback on AI Connect for Google

    NEW MEMBER
    Posted 5 days ago

    Haven't tried that integration



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    Gupta Kg
    PepsiCo Inc.
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  • 16.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 4 days ago
    That would be great, i really appreciate the help


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    ATUL ARYA
    Individual Only Contact Account
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  • 17.  RE: Request for Information/Feedback on AI Connect for Google