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Request for Information/Feedback on AI Connect for Google

  • 1.  Request for Information/Feedback on AI Connect for Google

    Posted 10-01-2024 12:20
    Edited by Ramsha Shaikh 10-01-2024 12:22

    Hi Folks!

    I hope this post finds you well!

    We're currently exploring the AI Connect for Google to evaluate Google Agent Assist capabilities in Genesys and are interested in understanding more about its capabilities, integrations, and any documentation available. 

    I did try looking for documentation in the resource center, but all I could find was information about the About Agent Assist Google CCAI - Genesys Cloud Resource Center (mypurecloud.com) Integration, which is now discontinued.

    We want to test this in our Genesys development environment and would appreciate any insights, resources, you can share.

    Also, if anyone has experience using AI Connect for Google, we'd appreciate any feedback or any insights.


    #ConversationalAI(Bots,AgentAssist,etc.)

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    Ramsha Shaikh
    Newfold Digital
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  • 2.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 10-01-2024 17:36

    Hello Ramhsa,

    While I personally have not tried that integration, I'll have to defer to any feedback from other customers. I'm going to see if we can get you in contact with anyone who has any insights on using this integration.



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    Jason Kleitz
    Genesys - Employees
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  • 3.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 10-01-2024 17:48
    That would be great, i really appreciate the help





  • 4.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 10-04-2024 02:09

    Hi Ramsha,

    Not yet, but I'm hoping to learn more about AI Connect here in Genesys community. Thanks for sharing the links. Will keep an eye n this thread for any further updates.
    Thanks



    ------------------------------
    Ashiesh Sharma
    BT plc
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  • 5.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 10-04-2024 02:42

    Hi Ramsha,

    I haven't to date but it's in my schedule to review AI Connect.  I will review the links and keep an eye on this thread.  Thank you.



    ------------------------------
    Adrian Bradshaw
    Auto Trader Limited
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  • 6.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 10-04-2024 03:24

    1. Product Integration: How AI is being integrated into Google services (e.g., Search, Assistant).
    2. User Experience: Feedback on how AI enhances or complicates user interactions.
    3. Ethical Considerations: Concerns about privacy, data usage, and algorithmic bias.
    4. Innovation: Insights on Google's advancements in AI technology and research.



    ------------------------------
    Suryavesh Sahani
    Enbridge Gas Inc.
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  • 7.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 10-04-2024 07:19

    Thanks for raising this as it is something I am keen to explore as well, so will follow this thread to see how it develops.



    ------------------------------
    Matt Calton
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  • 8.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 10-04-2024 11:41

    I don't currently have anything to contribute to this convo yet but interested to learn more



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    Tim Speakman
    Auto Trader Limited
    ------------------------------



  • 9.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 10-04-2024 12:24
    Edited by Heena Patel 10-04-2024 12:24

    Hello Ramsha,

    I personally have not explored or used AI Connect for Google. Would be interested in any other Genesys customers feedback if they have used it.

    Thanks



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    Heena Patel
    SAGE GLOBAL SERVICES LIMITED
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  • 10.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 10-04-2024 13:17

    The description is intriguing. I'd like more information as well



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    James Rowberry
    Northwestel, Inc.
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  • 11.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 10-04-2024 13:18

    I haven't reviewed this, but it's on my radar to review AI Connect. Hopefully this will assist my company. 



    ------------------------------
    Robert Gacula
    American Specialty Health
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  • 12.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 10-04-2024 14:21

    Hi Ramhsa, not there yet but definitely interested. 



    ------------------------------
    Senih Demren
    Insurance Corporation of British Co
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  • 13.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 10-04-2024 17:11

    Hi Ramsha,

    We have not tried that integration, I'll love to hear feedback from other users. This is nice to have. 

    Best Regards,



    ------------------------------
    Setu Shah
    Tech Mahindra (Americas) Inc.
    ------------------------------



  • 14.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 10-05-2024 04:14

    I would like to hear the feedback from community members. Please provide your feedback about Agent Assist Google CCAI at the earliest.



    ------------------------------
    GANDHI SHANMUGAM
    Tata Consultancy Services Ltd
    ------------------------------



  • 15.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 10-06-2024 01:51

    Haven't tried that integration



    ------------------------------
    Gupta Kg
    PepsiCo Inc.
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  • 16.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 10-07-2024 12:54
    That would be great, i really appreciate the help


    ------------------------------
    ATUL ARYA
    Individual Only Contact Account
    ------------------------------



  • 17.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 10-07-2024 21:17

    Hi Ramsha,

    We haven't tested that integration yet, but I'd love to hear feedback from other users. It sounds like a great feature!



    ------------------------------
    Eajay Mogol
    ------------------------------



  • 18.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 10-08-2024 02:58

    Hi

    We built our own integration with Google Vertex using AWS EventBridge. Let me know if you'd like more information



    ------------------------------
    Richard Tucker
    Ovo Energy Ltd
    ------------------------------



  • 19.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 10-09-2024 02:14

    https://help.mypurecloud.com/articles/get-started-and-configure-agent-assist/

    Check out this, not sure if this is what you are looking for?



    ------------------------------
    Kathiravan Srinivasan
    Hewlett-Packard Enterprise
    ------------------------------



  • 20.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 10-09-2024 08:58

    While our organization is using agent assist, we are configured to use articles that are saved within the Genesys Knowledge Workbench.  We have not tested AI Connect for Google but are interested in knowing your outcome.



    ------------------------------
    Kris Charles
    Owens Corning Sales, LLC.
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  • 21.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 10-09-2024 11:45

    Saludos, es una nueva tendencia en el uso de la inteligencia artificial en estos tiempos necesitamos explorar los beneficios que nos brinda para reducir tiempo y esfuerzo.



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    Mauricio Garcia Lopez
    Individual Only Contact Account
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  • 22.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 10-09-2024 11:47

    saludos, es una nueva tendencia el  usar inteligencia artificial en estos tiempos,   necesitamos explorar los veneficios que nos  brinda para reducir tiempos y esfuerzo. 



    ------------------------------
    Mauricio Garcia Lopez
    Individual Only Contact Account
    ------------------------------


  • 23.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 10-10-2024 15:21

    Hey Everyone!

    Thank you for expressing your interest on this topic! It took me a while to find the right POC, but we will be doing a Q&A Show episode on AI Connect for Google next Wednesday (10/16/24). 

    If you have any questions that you want answered on the show, please drop them on this thread: https://community.genesys.com/discussion/questions-on-ai-connect-for-google-next-qa-show

    Cheers,

    Matt



    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 24.  RE: Request for Information/Feedback on AI Connect for Google

    Posted 10-14-2024 03:14

    Haven't tried that integration yet



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    Alexandru Ungureanu
    DXC Technology Company
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  • 25.  RE: Request for Information/Feedback on AI Connect for Google
    Best Answer

    Posted 10-22-2024 15:35

    Hi Everyone! 

    Love the interest in the AI Connect for Google with Genesys. We just released a brand new episode of the Genesys Cloud Q&A Show which demos this very topic! 

    Please check it out here and check out the video that covers a demo, pricing/licensing, and also your community questions about the feature.



    ------------------------------
    Nicole Milliken
    Senior Online Community Video Specialist
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