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  • 1.  Restrict the attempts made to the contact after campaign recycle

    Posted 28 days ago

    The current setup has campaign rule in place, that recycles the campaign after it's reached the progress 99%.
    Due to this the campaign redials the contacts again each time the campaign is recycled.
    We are looking for a way to restrict the attempts made to the contact based on the attempt control configured.
    As, per the documentation if campaign recycled attempt control also resets.
    Can you please suggest a solution, by which we can restrict the campaign to dial the contacts multiple times.


    #Outbound

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    Sreedhar Murugan
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  • 2.  RE: Restrict the attempts made to the contact after campaign recycle

    Posted 28 days ago

    @George Ganahl- I hope you're doing well.
    I believe there may be several customers with similar ask. Could you kindly share your valuable insights on this?
    Thanks!



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    Foram Parikh
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  • 3.  RE: Restrict the attempts made to the contact after campaign recycle
    Best Answer

    Posted 27 days ago

    I have my campaign set with always on feature and have manually recycled the campaign to test attempt control. That works. Can you please check if that suits your requirement. 



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    Vikram Naganathan
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