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  • 1.  Restrict the attempts made to the contact after campaign recycle

    Posted 03-24-2025 06:30

    The current setup has campaign rule in place, that recycles the campaign after it's reached the progress 99%.
    Due to this the campaign redials the contacts again each time the campaign is recycled.
    We are looking for a way to restrict the attempts made to the contact based on the attempt control configured.
    As, per the documentation if campaign recycled attempt control also resets.
    Can you please suggest a solution, by which we can restrict the campaign to dial the contacts multiple times.


    #Outbound

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    Sreedhar Murugan
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  • 2.  RE: Restrict the attempts made to the contact after campaign recycle

    Posted 03-24-2025 07:22

    @George Ganahl- I hope you're doing well.
    I believe there may be several customers with similar ask. Could you kindly share your valuable insights on this?
    Thanks!



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    Foram Parikh
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  • 3.  RE: Restrict the attempts made to the contact after campaign recycle
    Best Answer

    Posted 03-25-2025 03:24

    I have my campaign set with always on feature and have manually recycled the campaign to test attempt control. That works. Can you please check if that suits your requirement. 



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    Vikram Naganathan
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