Voted for the idea and 100% agree here. We actually have agents who appear are intentionally selecting a remote station (because they can) and are avoiding calls by sending them elsewhere. We'll deal with the call avoidance, but the ability to deselect a phone or choose a remote station should be managed by a Permission.
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Brian T. Jones | Ascension | Senior Specialist - Technology
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Original Message:
Sent: 06-19-2024 09:32
From: Sriram L
Subject: Restrict Users from Selecting a Different Phone
Hi Seean,
Currently, this setting/permission is not available. There are few ideas requesting for the same. You can take a look at the same here.
The WebRTC stations can be associated with a user by default, while the remote stations can't be.
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Sriram L
Original Message:
Sent: 06-19-2024 08:51
From: Seean Weaver
Subject: Restrict Users from Selecting a Different Phone
Was wondering if there was a permission we could remove from agents to not allow them to deselect or change the phone that they are assigned. While going through our Phone Management tab, I noticed that a remote agent took over a conference phone accidentally. I was able to log them out of it but am hoping there is something simple to prevent this from happening in the future.
Thank you!
#SystemAdministration
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Seean Weaver
MAPFRE USA - Telecom Analyst
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