Workforce Engagement Management

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  • 1.  Restricting access to screen recordings/PII

    Posted 07-17-2024 21:24

    Hello, Community!  We are exploring the value of screen recording, and to limit exposure to a customer's extensive CRM data that is present on screen compared to that exposed in a voice recording/transcript, we'd like to see if anyone has a solution for:

    • Screen masking (we're using embeddable client in CRM)
    • Limiting access to screen recordings to only the user's supervisor, not all supervisors
    • Adding conditions to the Screen Recording - View permission

    Thank you!


    #Interaction/ScreenRecording

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    Vikki Papesh
    Sr. Genesys Cloud Developer II
    Tandem Diabetes Care, Inc.
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  • 2.  RE: Restricting access to screen recordings/PII

    GENESYS
    Posted 07-25-2024 05:28
    Edited by Tracy Vickers 07-25-2024 05:28

    Hi Vikki,

    I'm replying to boost the question in case anyone missed it



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    Tracy
    Genesys
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    Original Message


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