hi 

I have a client with cloud campaigns integrated with Salesforce and I would like to ask if a campaign created in the cloud can be made to appear in Salesforce and how it could be done.
From what I see in the documentation, I always have to first create a campaign in Salesforce and then synchronize it in the cloud, but I would like to know if it can be done exactly the other way around, that is, first create the campaigns and contact lists in the cloud and have them automatically appear in Salesforce with all the configuration done in the cloud

Thank you very much

Hello Ana, 

Our documentation is correct, its a one-way sync from Salesforce to Genesys Cloud. At this time its not a two way. 

I would make the proposal in our ideas lab for this feature to be added. 

Cheers,  

hi 

I have a client with cloud campaigns integrated with Salesforce and I would like to ask if a campaign created in the cloud can be made to appear in Salesforce and how it could be done.
From what I see in the documentation, I always have to first create a campaign in Salesforce and then synchronize it in the cloud, but I would like to know if it can be done exactly the other way around, that is, first create the campaigns and contact lists in the cloud and have them automatically appear in Salesforce with all the configuration done in the cloud

Thank you very much

hi 

I have a client with cloud campaigns integrated with Salesforce and I would like to ask if a campaign created in the cloud can be made to appear in Salesforce and how it could be done.
From what I see in the documentation, I always have to first create a campaign in Salesforce and then synchronize it in the cloud, but I would like to know if it can be done exactly the other way around, that is, first create the campaigns and contact lists in the cloud and have them automatically appear in Salesforce with all the configuration done in the cloud

Thank you very much