Now that we have added all the cool tools like Activity Scheduling, I wanted to start a discussion about how you normally schedule holidays.  I had these ideas:

1. Activity Scheduling across ALL your agent on a set day
2. Remove ALL interactions in the forecast for a single day.
3. Remove all shifts for agents in the Schedule after generation.

Obviously, there are pluses and minuses to each.  What are others doing to account for full days off for their agents for company holidays?

Now that we have added all the cool tools like Activity Scheduling, I wanted to start a discussion about how you normally schedule holidays.  I had these ideas:

1. Activity Scheduling across ALL your agent on a set day
2. Remove ALL interactions in the forecast for a single day.
3. Remove all shifts for agents in the Schedule after generation.

Obviously, there are pluses and minuses to each.  What are others doing to account for full days off for their agents for company holidays?

My company is new to Genesys, we've been live for 8 weeks now! We have created time off requests for the 6 core holidays for our employees that have been approved so when we generate schedules for the week of the holiday, it will automatically schedule them for Holiday. Thoughts on this approach? 

Now that we have added all the cool tools like Activity Scheduling, I wanted to start a discussion about how you normally schedule holidays.  I had these ideas:

1. Activity Scheduling across ALL your agent on a set day
2. Remove ALL interactions in the forecast for a single day.
3. Remove all shifts for agents in the Schedule after generation.

Obviously, there are pluses and minuses to each.  What are others doing to account for full days off for their agents for company holidays?

Novel idea, but doesn't that mean you have to create request for each agent manually?

My company is new to Genesys, we've been live for 8 weeks now! We have created time off requests for the 6 core holidays for our employees that have been approved so when we generate schedules for the week of the holiday, it will automatically schedule them for Holiday. Thoughts on this approach? 

Now that we have added all the cool tools like Activity Scheduling, I wanted to start a discussion about how you normally schedule holidays.  I had these ideas:

1. Activity Scheduling across ALL your agent on a set day
2. Remove ALL interactions in the forecast for a single day.
3. Remove all shifts for agents in the Schedule after generation.

Obviously, there are pluses and minuses to each.  What are others doing to account for full days off for their agents for company holidays?

You can add multiple agents to one time-off request as long as it's a day that all of the agents selected normally works.

Novel idea, but doesn't that mean you have to create request for each agent manually?

My company is new to Genesys, we've been live for 8 weeks now! We have created time off requests for the 6 core holidays for our employees that have been approved so when we generate schedules for the week of the holiday, it will automatically schedule them for Holiday. Thoughts on this approach? 

Now that we have added all the cool tools like Activity Scheduling, I wanted to start a discussion about how you normally schedule holidays.  I had these ideas:

1. Activity Scheduling across ALL your agent on a set day
2. Remove ALL interactions in the forecast for a single day.
3. Remove all shifts for agents in the Schedule after generation.

Obviously, there are pluses and minuses to each.  What are others doing to account for full days off for their agents for company holidays?

My company is new to Genesys, we've been live for 8 weeks now! We have created time off requests for the 6 core holidays for our employees that have been approved so when we generate schedules for the week of the holiday, it will automatically schedule them for Holiday. Thoughts on this approach? 

Now that we have added all the cool tools like Activity Scheduling, I wanted to start a discussion about how you normally schedule holidays.  I had these ideas:

1. Activity Scheduling across ALL your agent on a set day
2. Remove ALL interactions in the forecast for a single day.
3. Remove all shifts for agents in the Schedule after generation.

Obviously, there are pluses and minuses to each.  What are others doing to account for full days off for their agents for company holidays?

My company is new to Genesys, we've been live for 8 weeks now! We have created time off requests for the 6 core holidays for our employees that have been approved so when we generate schedules for the week of the holiday, it will automatically schedule them for Holiday. Thoughts on this approach? 

------------------------------
Laura Callaway
St. Luke's Health System

Original Message:
Sent: 09-05-2024 17:06
From: Robert Wakefield-Carl
Subject: Scheduling and forecasting for holidays - Open Discussion

Now that we have added all the cool tools like Activity Scheduling, I wanted to start a discussion about how you normally schedule holidays.  I had these ideas:

1. Activity Scheduling across ALL your agent on a set day
2. Remove ALL interactions in the forecast for a single day.
3. Remove all shifts for agents in the Schedule after generation.

Obviously, there are pluses and minuses to each.  What are others doing to account for full days off for their agents for company holidays?

#Forecasting
#Scheduling

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
------------------------------

I have a couple of thoughts on this.

For our organization, we've been on Genesys Cloud for just about 2 years now, starting in October. For our use case, we generate schedules and then manually go in to remove all schedules and replace them with our custom Time-off activity "Holiday" for the hours of 8-5. It's inconvenient, time-consuming, and frustrating.

The solution, to me, is a simple one: enable the addition of full-day activities to all agents at once. This is a basic feature that was available in our old on-premises version of Genesys Engage. Another feature that should be implemented is an automatic Holiday calendar, where organizations can input their scheduled holidays for the next year (at minimum) so that a Holiday code can be automatically generated based on the schedule that would have been generated for an agent for that day based on their Work Plan. This would also allow for easier accounting for those with non-standard shifts-in our case, all agents have 8-hour shifts, with a small handful of part-time shifts, etc.

Holidays are definitely an area where Cloud's scheduling methods fall short, and it's disappointing for a tool with such potential.

------------------------------
Gene Gutierrez | Workforce Coordinator
Presbyterian Customer Service Center
Albuquerque, NM

Original Message:
Sent: 09-11-2024 12:59
From: Laura Callaway
Subject: Scheduling and forecasting for holidays - Open Discussion

My company is new to Genesys, we've been live for 8 weeks now! We have created time off requests for the 6 core holidays for our employees that have been approved so when we generate schedules for the week of the holiday, it will automatically schedule them for Holiday. Thoughts on this approach? 

------------------------------
Laura Callaway
St. Luke's Health System

Original Message:
Sent: 09-05-2024 17:06
From: Robert Wakefield-Carl
Subject: Scheduling and forecasting for holidays - Open Discussion

Now that we have added all the cool tools like Activity Scheduling, I wanted to start a discussion about how you normally schedule holidays.  I had these ideas:

1. Activity Scheduling across ALL your agent on a set day
2. Remove ALL interactions in the forecast for a single day.
3. Remove all shifts for agents in the Schedule after generation.

Obviously, there are pluses and minuses to each.  What are others doing to account for full days off for their agents for company holidays?

#Forecasting
#Scheduling

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
------------------------------

We use a similar approach but we just add a full day off to one agent then copy/paste to the rest of the agents in he schedule. Just takes a minute. Helpful shortcut: highlight the row and CTRL+Shift+F to add a full day off. Then CTRL+C and CTRL+V work to copy/paste. Holding Shift or CTRL work for selecting multiple agents like many other interfaces. 

I have a couple of thoughts on this.

For our organization, we've been on Genesys Cloud for just about 2 years now, starting in October. For our use case, we generate schedules and then manually go in to remove all schedules and replace them with our custom Time-off activity "Holiday" for the hours of 8-5. It's inconvenient, time-consuming, and frustrating.

The solution, to me, is a simple one: enable the addition of full-day activities to all agents at once. This is a basic feature that was available in our old on-premises version of Genesys Engage. Another feature that should be implemented is an automatic Holiday calendar, where organizations can input their scheduled holidays for the next year (at minimum) so that a Holiday code can be automatically generated based on the schedule that would have been generated for an agent for that day based on their Work Plan. This would also allow for easier accounting for those with non-standard shifts-in our case, all agents have 8-hour shifts, with a small handful of part-time shifts, etc.

Holidays are definitely an area where Cloud's scheduling methods fall short, and it's disappointing for a tool with such potential.

------------------------------
Gene Gutierrez | Workforce Coordinator
Presbyterian Customer Service Center
Albuquerque, NM

Original Message:
Sent: 09-11-2024 12:59
From: Laura Callaway
Subject: Scheduling and forecasting for holidays - Open Discussion

My company is new to Genesys, we've been live for 8 weeks now! We have created time off requests for the 6 core holidays for our employees that have been approved so when we generate schedules for the week of the holiday, it will automatically schedule them for Holiday. Thoughts on this approach? 

------------------------------
Laura Callaway
St. Luke's Health System

Original Message:
Sent: 09-05-2024 17:06
From: Robert Wakefield-Carl
Subject: Scheduling and forecasting for holidays - Open Discussion

Now that we have added all the cool tools like Activity Scheduling, I wanted to start a discussion about how you normally schedule holidays.  I had these ideas:

1. Activity Scheduling across ALL your agent on a set day
2. Remove ALL interactions in the forecast for a single day.
3. Remove all shifts for agents in the Schedule after generation.

Obviously, there are pluses and minuses to each.  What are others doing to account for full days off for their agents for company holidays?

#Forecasting
#Scheduling

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
------------------------------

Now that we have added all the cool tools like Activity Scheduling, I wanted to start a discussion about how you normally schedule holidays.  I had these ideas:

1. Activity Scheduling across ALL your agent on a set day
2. Remove ALL interactions in the forecast for a single day.
3. Remove all shifts for agents in the Schedule after generation.

Obviously, there are pluses and minuses to each.  What are others doing to account for full days off for their agents for company holidays?