Hello, 

I'm setting up screen pop that loads a webpage.  I know how to 

• pop in tab
• pop in new window, and customizing width and length of the window
• load the url in a web page component within the agent script

My questions are : 

1. is it possible to tell that new window where to pop on the screen?
2. make that screen pop stay on top on top of all other windows ?

Thank you!

Hey Simon,

Looking through the documentation, I don't see a way to choose the screen pop placement or a stay on top option.  Maybe someone else will have an idea on how to achieve this, if not then it maybe worth creating an idea on the Genesys Cloud Product Ideas Lab

Hello, 

I'm setting up screen pop that loads a webpage.  I know how to 

• pop in tab
• pop in new window, and customizing width and length of the window
• load the url in a web page component within the agent script

My questions are : 

1. is it possible to tell that new window where to pop on the screen?
2. make that screen pop stay on top on top of all other windows ?

Thank you!

Hello, 

I'm setting up screen pop that loads a webpage.  I know how to 

• pop in tab
• pop in new window, and customizing width and length of the window
• load the url in a web page component within the agent script

My questions are : 

1. is it possible to tell that new window where to pop on the screen?
2. make that screen pop stay on top on top of all other windows ?

Thank you!

You are talking about two different things here.  The script in Genesys is always inside of the Genesys UI, but the Open URL has the ability to change size when opening in a new window, but not location.  As for staying on top, I found a few references to ways to do that but may or may not work with your screen pop, but that is outside of Genesys and dependent on what you are popping.  I saw a few add-ins for Edge and Chrome that also can look at a URL and make sure it stays on top. 

Hello, 

I'm setting up screen pop that loads a webpage.  I know how to 

• pop in tab
• pop in new window, and customizing width and length of the window
• load the url in a web page component within the agent script

My questions are : 

1. is it possible to tell that new window where to pop on the screen?
2. make that screen pop stay on top on top of all other windows ?

Thank you!

Hi Robert, 

the problem here is that open url is actioned before agents have time to answer a call.  Sometime the screen pop will hide the answer button, or if opened in a new tab will navigate the agent to the new tab.  By delaying the Open URL when the interaction is connected, we can have the agent answer the call, and the screen pop come up to the screen afterward

You are talking about two different things here.  The script in Genesys is always inside of the Genesys UI, but the Open URL has the ability to change size when opening in a new window, but not location.  As for staying on top, I found a few references to ways to do that but may or may not work with your screen pop, but that is outside of Genesys and dependent on what you are popping.  I saw a few add-ins for Edge and Chrome that also can look at a URL and make sure it stays on top. 

Hello, 

I'm setting up screen pop that loads a webpage.  I know how to 

• pop in tab
• pop in new window, and customizing width and length of the window
• load the url in a web page component within the agent script

My questions are : 

1. is it possible to tell that new window where to pop on the screen?
2. make that screen pop stay on top on top of all other windows ?

Thank you!