PureConnect

 View Only

Discussion Thread View
  • 1.  Screen Recordings

    Posted 01-11-2025 17:32

    Hello all,

    I recently ran into an issue with a customer that I know I have seen before, and pretty sure there was an SCR for it. Since I no longer have access to the old SCR site where I kept notes, I am looking for some information. The issue is I believe a race condition where 2 or more Screen-Rec are created, but only 1 is viewable the other is simply a blank screen. Any information would be helpful.

    Thank you,

    Greg


    #Unsure/Other

    ------------------------------
    Greg Hanson
    Sr Technical Consultant
    ------------------------------


  • 2.  RE: Screen Recordings

    Posted 27 days ago

    I believe we have found a previous SCR, IC-139821. That SCR was rejected. As a follow-up to that SCR, there was SCR, IC-147517 that attempted resolve the issue or at least a work-around. Both of these SCR's were in the past and should no longer be an issue if the customer is past 2018 R2 P6, (and they are) I have yet to try the work-around, but just curious if anyone has run into the same issue?

    Thank you,

    Greg



    ------------------------------
    Greg Hanson
    Sr Technical Consultant
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources