Hi Guys

I am want to make a button Redial in the Script to call again the customer if disconnected , so agent just click the button to call customer again

Try to create Genesys Cloud Data Action using client credential
to call this api => /api/v2/conversations/calls

{
"phoneNumber": "+6281386220888"
}

but found error

. Execute: The request could not be understood by the server due to malformed syntax.

• REST call for action execute failed. Message: Request to backend service failed. Response from web service: {"message":"This request requires a user context. Client credentials cannot be used for requests to this resource.","code":"not.a.user","status":400,"contextId":"770b4ba0-a464-4c72-af6a-8629caa7f6b4","details":[],"errors":[]} [0ce2ffd3-790c-4f24-804b-4bba36901f36]

{
"message": "The request could not be understood by the server due to malformed syntax.",
"code": "bad.request",
"status": 400,
"messageParams": {},
"contextId": "0ce2ffd3-790c-4f24-804b-4bba36901f36",
"details": [
{
"errorCode": "ACTION.REMOTE_ENDPOINT"
}
],
"errors": [
{
"message": "REST call for action execute failed. Message: Request to backend service failed. Response from web service: {"message":"This request requires a user context. Client credentials cannot be used for requests to this resource.","code":"not.a.user","status":400,"contextId":"770b4ba0-a464-4c72-af6a-8629caa7f6b4","details":[],"errors":[]} [0ce2ffd3-790c-4f24-804b-4bba36901f36]",
"code": "BAD_REQUEST",
"status": 400,
"messageParams": {},
"details": [],
"errors": []
}
]
}

Does anyone have experience creating a redial button in a script?

Regards

Husein N

Data Actions run under a system context, not a user context.  I would suggest you show the number in the script and agents highlight it and chooses Make Call.  If Genesys is the default telephone in Windows, you could set the screen to show callto:NxxNxxXXXX and see if it will kick off call for the user. 

Hi Guys

I am want to make a button Redial in the Script to call again the customer if disconnected , so agent just click the button to call customer again

Try to create Genesys Cloud Data Action using client credential
to call this api => /api/v2/conversations/calls

{
"phoneNumber": "+6281386220888"
}

but found error

. Execute: The request could not be understood by the server due to malformed syntax.

• REST call for action execute failed. Message: Request to backend service failed. Response from web service: {"message":"This request requires a user context. Client credentials cannot be used for requests to this resource.","code":"not.a.user","status":400,"contextId":"770b4ba0-a464-4c72-af6a-8629caa7f6b4","details":[],"errors":[]} [0ce2ffd3-790c-4f24-804b-4bba36901f36]

{
"message": "The request could not be understood by the server due to malformed syntax.",
"code": "bad.request",
"status": 400,
"messageParams": {},
"contextId": "0ce2ffd3-790c-4f24-804b-4bba36901f36",
"details": [
{
"errorCode": "ACTION.REMOTE_ENDPOINT"
}
],
"errors": [
{
"message": "REST call for action execute failed. Message: Request to backend service failed. Response from web service: {"message":"This request requires a user context. Client credentials cannot be used for requests to this resource.","code":"not.a.user","status":400,"contextId":"770b4ba0-a464-4c72-af6a-8629caa7f6b4","details":[],"errors":[]} [0ce2ffd3-790c-4f24-804b-4bba36901f36]",
"code": "BAD_REQUEST",
"status": 400,
"messageParams": {},
"details": [],
"errors": []
}
]
}

Does anyone have experience creating a redial button in a script?

Regards

Husein N

Hi Robert 

Currently, Genesys Cloud is set as the default telephone on Windows

I have try put callto:+6281386220888 in the text component but not working 

Regards

Husein N

Data Actions run under a system context, not a user context.  I would suggest you show the number in the script and agents highlight it and chooses Make Call.  If Genesys is the default telephone in Windows, you could set the screen to show callto:NxxNxxXXXX and see if it will kick off call for the user. 

Hi Guys

I am want to make a button Redial in the Script to call again the customer if disconnected , so agent just click the button to call customer again

Try to create Genesys Cloud Data Action using client credential
to call this api => /api/v2/conversations/calls

{
"phoneNumber": "+6281386220888"
}

but found error

. Execute: The request could not be understood by the server due to malformed syntax.

• REST call for action execute failed. Message: Request to backend service failed. Response from web service: {"message":"This request requires a user context. Client credentials cannot be used for requests to this resource.","code":"not.a.user","status":400,"contextId":"770b4ba0-a464-4c72-af6a-8629caa7f6b4","details":[],"errors":[]} [0ce2ffd3-790c-4f24-804b-4bba36901f36]

{
"message": "The request could not be understood by the server due to malformed syntax.",
"code": "bad.request",
"status": 400,
"messageParams": {},
"contextId": "0ce2ffd3-790c-4f24-804b-4bba36901f36",
"details": [
{
"errorCode": "ACTION.REMOTE_ENDPOINT"
}
],
"errors": [
{
"message": "REST call for action execute failed. Message: Request to backend service failed. Response from web service: {"message":"This request requires a user context. Client credentials cannot be used for requests to this resource.","code":"not.a.user","status":400,"contextId":"770b4ba0-a464-4c72-af6a-8629caa7f6b4","details":[],"errors":[]} [0ce2ffd3-790c-4f24-804b-4bba36901f36]",
"code": "BAD_REQUEST",
"status": 400,
"messageParams": {},
"details": [],
"errors": []
}
]
}

Does anyone have experience creating a redial button in a script?

Regards

Husein N