I am trying to enable scripts for my team. I have created scripts and published them. However when agents are received inbound calls the script icon is not showing for them. I cannot find a way to enable this. It works only on outbound calls. 

Does anyone know how to enable them for inbound calls?

This is the button I am looking to enable for the team during inbound calls. This screenshot was taken during an outbound email.

Hello Nicholas,

Welcome to the Community! Have you enabled the Inbound property for the script?

https://help.mypurecloud.com/articles/enable-screen-pop/

I am trying to enable scripts for my team. I have created scripts and published them. However when agents are received inbound calls the script icon is not showing for them. I cannot find a way to enable this. It works only on outbound calls. 

Does anyone know how to enable them for inbound calls?

This is the button I am looking to enable for the team during inbound calls. This screenshot was taken during an outbound email.

Thanks for the reply. I have been told that the feature is not available for calls. It is only available for emails and chat.

Hello Nicholas,

Welcome to the Community! Have you enabled the Inbound property for the script?

https://help.mypurecloud.com/articles/enable-screen-pop/

I am trying to enable scripts for my team. I have created scripts and published them. However when agents are received inbound calls the script icon is not showing for them. I cannot find a way to enable this. It works only on outbound calls. 

Does anyone know how to enable them for inbound calls?

This is the button I am looking to enable for the team during inbound calls. This screenshot was taken during an outbound email.

Thanks for the reply. I have been told that the feature is not available for calls. It is only available for emails and chat.

Hello Nicholas,

Welcome to the Community! Have you enabled the Inbound property for the script?

https://help.mypurecloud.com/articles/enable-screen-pop/

I am trying to enable scripts for my team. I have created scripts and published them. However when agents are received inbound calls the script icon is not showing for them. I cannot find a way to enable this. It works only on outbound calls. 

Does anyone know how to enable them for inbound calls?

This is the button I am looking to enable for the team during inbound calls. This screenshot was taken during an outbound email.