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  • 1.  Script

    NEW MEMBER
    Posted 25 days ago

    I am trying to enable scripts for my team. I have created scripts and published them. However when agents are received inbound calls the script icon is not showing for them. I cannot find a way to enable this. It works only on outbound calls. 

    Does anyone know how to enable them for inbound calls?

    This is the button I am looking to enable for the team during inbound calls. This screenshot was taken during an outbound email.


    #Quality Management

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    Nicholas Ali
    Elexicon Energy
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  • 2.  RE: Script
    Best Answer

    GENESYS
    Posted 24 days ago

    Hello Nicholas,

    Welcome to the Community! Have you enabled the Inbound property for the script?

    https://help.mypurecloud.com/articles/enable-screen-pop/



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    Jason Kleitz
    Genesys - Employees
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