Hi Shauna,
Just saw this while browsing and we do the same and have a flow for Voicemail and also divert to an external number.
We use the Scripter.Blind Transfer by setting the Variable to be a number with a +44 prefix and its working for us. Once the button is selected the call ends and the Wrap code is presented to the agent.
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Robert Tyson
Telephony Engineer
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Original Message:
Sent: 12-04-2024 04:25
From: Shauna Gibson
Subject: Scripts
Morning Chris
That's right it's directly from the built in script option. Do you use a flow from within the script instead?
Thanks
Shauna
Shauna
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Shauna Gibson
PS
Original Message:
Sent: 11-25-2024 08:10
From: Chris Martin
Subject: Scripts
Morning Shauna, I've not seen that message in my scripts but I wonder if might have something to do with a lack of communication at the system level with the type of transfer you're doing. I'm assuming you are transferring directly from the script to the external party. In my logic we use a flow to send the call out of the system and I don't see that messaging at all.
Out of curiosity how are you transferring the call? Are you using the built in scripter option or a data action?
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Chris Martin
Genesys Cloud Analyst
Original Message:
Sent: 11-25-2024 07:49
From: Shauna Gibson
Subject: Scripts
Hi All
We have created a script which allows our agents to blind transfer to our external partners. When selecting the option to transfer, the user is successfully transferred, however the agent sees a message advising 'Failed to transfer interaction'.
Would we know why this message appears even though the action is successful?
Thanks
Shauna
#Implementation
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Shauna Gibson
PS
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