Scripts in Genesys Cloud CX are used for a variety of purposes. They can be used by agents to visualize information about Customers, retrieve data from Inbound flows, and even read/write data from/to third-party applications in your organization. Genesys Cloud CX gives your organization the ability to build a script for each line of business, segment, or type of interaction according to the information your agents need to better assist customers while increasing both Customer and Employee satisfaction.

Interested in learning more? Sign up for one of our Genesys Cloud CX Scripting classes.

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Scripts in Genesys Cloud CX are used for a variety of purposes. They can be used by agents to visualize information about Customers, retrieve data from Inbound flows, and even read/write data from/to third-party applications in your organization. Genesys Cloud CX gives your organization the ability to build a script for each line of business, segment, or type of interaction according to the information your agents need to better assist customers while increasing both Customer and Employee satisfaction.

Interested in learning more? Sign up for one of our Genesys Cloud CX Scripting classes.