We are experiencing an issue with the agent status pane of dashboards. If user's try to scroll down to the bottom of the user list, it automatically scrolls to the top (sometimes after a couple seconds, other times instantaneously). This happens in the agent desktop app as well as the Chrome and Edge browsers. The issue was first reported last Friday 1/6.

Is this a known issue and / or is anyone else experiencing this in their contact center?

Kind Regards,

Brady
#PlatformAdministration
#Reporting/Analytics

------------------------------
Brady Speed
OG&E
speedba@oge.com
------------------------------

Same.  Starting yesterday for us.  I believe it is a known issue.

------------------------------
Jay
------------------------------

Original Message:
Sent: 01-09-2023 16:12
From: Brady Speed
Subject: Scrolling in agent status pane of dashboard not working

We are experiencing an issue with the agent status pane of dashboards. If user's try to scroll down to the bottom of the user list, it automatically scrolls to the top (sometimes after a couple seconds, other times instantaneously). This happens in the agent desktop app as well as the Chrome and Edge browsers. The issue was first reported last Friday 1/6.

Is this a known issue and / or is anyone else experiencing this in their contact center?

Kind Regards,

Brady
#PlatformAdministration
#Reporting/Analytics

------------------------------
Brady Speed
OG&E
speedba@oge.com
------------------------------

Thanks for confirming we are not special. :)

------------------------------
Brady Speed
OG&E
speedba@oge.com
------------------------------

Original Message:
Sent: 01-09-2023 17:32
From: Jay Mattner
Subject: Scrolling in agent status pane of dashboard not working

Same.  Starting yesterday for us.  I believe it is a known issue.

------------------------------
Jay

Original Message:
Sent: 01-09-2023 16:12
From: Brady Speed
Subject: Scrolling in agent status pane of dashboard not working

We are experiencing an issue with the agent status pane of dashboards. If user's try to scroll down to the bottom of the user list, it automatically scrolls to the top (sometimes after a couple seconds, other times instantaneously). This happens in the agent desktop app as well as the Chrome and Edge browsers. The issue was first reported last Friday 1/6.

Is this a known issue and / or is anyone else experiencing this in their contact center?

Kind Regards,

Brady
#PlatformAdministration
#Reporting/Analytics

------------------------------
Brady Speed
OG&E
speedba@oge.com
------------------------------

We have also experienced this starting in the last couple of days. Makes it near impossible to manage agent statuses

------------------------------
James Weibel
M&T Bank
------------------------------

Original Message:
Sent: 01-09-2023 17:57
From: Brady Speed
Subject: Scrolling in agent status pane of dashboard not working

Thanks for confirming we are not special. :)

------------------------------
Brady Speed
OG&E
speedba@oge.com

Original Message:
Sent: 01-09-2023 17:32
From: Jay Mattner
Subject: Scrolling in agent status pane of dashboard not working

Same.  Starting yesterday for us.  I believe it is a known issue.

------------------------------
Jay

Original Message:
Sent: 01-09-2023 16:12
From: Brady Speed
Subject: Scrolling in agent status pane of dashboard not working

We are experiencing an issue with the agent status pane of dashboards. If user's try to scroll down to the bottom of the user list, it automatically scrolls to the top (sometimes after a couple seconds, other times instantaneously). This happens in the agent desktop app as well as the Chrome and Edge browsers. The issue was first reported last Friday 1/6.

Is this a known issue and / or is anyone else experiencing this in their contact center?

Kind Regards,

Brady
#PlatformAdministration
#Reporting/Analytics

------------------------------
Brady Speed
OG&E
speedba@oge.com
------------------------------

Hi everyone,
We've identified the source of this problem and are working on a fix; thanks for your patience!

------------------------------
Maisey Harris
Senior Development Group Manager, Analytics UI & Reporting
Genesys
------------------------------

Original Message:
Sent: 01-10-2023 14:44
From: James Weibel
Subject: Scrolling in agent status pane of dashboard not working

We have also experienced this starting in the last couple of days. Makes it near impossible to manage agent statuses

------------------------------
James Weibel
M&T Bank

Original Message:
Sent: 01-09-2023 17:57
From: Brady Speed
Subject: Scrolling in agent status pane of dashboard not working

Thanks for confirming we are not special. :)

------------------------------
Brady Speed
OG&E
speedba@oge.com

Original Message:
Sent: 01-09-2023 17:32
From: Jay Mattner
Subject: Scrolling in agent status pane of dashboard not working

Same.  Starting yesterday for us.  I believe it is a known issue.

------------------------------
Jay

Original Message:
Sent: 01-09-2023 16:12
From: Brady Speed
Subject: Scrolling in agent status pane of dashboard not working

We are experiencing an issue with the agent status pane of dashboards. If user's try to scroll down to the bottom of the user list, it automatically scrolls to the top (sometimes after a couple seconds, other times instantaneously). This happens in the agent desktop app as well as the Chrome and Edge browsers. The issue was first reported last Friday 1/6.

Is this a known issue and / or is anyone else experiencing this in their contact center?

Kind Regards,

Brady
#PlatformAdministration
#Reporting/Analytics

------------------------------
Brady Speed
OG&E
speedba@oge.com
------------------------------

Hi Maisey,

Thanks for the update! Do you happen to have an ETA for the fix that I can pass along to the team?

------------------------------
Brady
Somewhere
------------------------------

Original Message:
Sent: 01-11-2023 10:24
From: Maisey Harris
Subject: Scrolling in agent status pane of dashboard not working

Hi everyone,
We've identified the source of this problem and are working on a fix; thanks for your patience!

------------------------------
Maisey Harris
Senior Development Group Manager, Analytics UI & Reporting
Genesys

Original Message:
Sent: 01-10-2023 14:44
From: James Weibel
Subject: Scrolling in agent status pane of dashboard not working

We have also experienced this starting in the last couple of days. Makes it near impossible to manage agent statuses

------------------------------
James Weibel
M&T Bank

Original Message:
Sent: 01-09-2023 17:57
From: Brady Speed
Subject: Scrolling in agent status pane of dashboard not working

Thanks for confirming we are not special. :)

------------------------------
Brady Speed
OG&E
speedba@oge.com

Original Message:
Sent: 01-09-2023 17:32
From: Jay Mattner
Subject: Scrolling in agent status pane of dashboard not working

Same.  Starting yesterday for us.  I believe it is a known issue.

------------------------------
Jay

Original Message:
Sent: 01-09-2023 16:12
From: Brady Speed
Subject: Scrolling in agent status pane of dashboard not working

We are experiencing an issue with the agent status pane of dashboards. If user's try to scroll down to the bottom of the user list, it automatically scrolls to the top (sometimes after a couple seconds, other times instantaneously). This happens in the agent desktop app as well as the Chrome and Edge browsers. The issue was first reported last Friday 1/6.

Is this a known issue and / or is anyone else experiencing this in their contact center?

Kind Regards,

Brady
#PlatformAdministration
#Reporting/Analytics

------------------------------
Brady Speed
OG&E
speedba@oge.com
------------------------------

It's currently targeting a release by end of next week.

------------------------------
Maisey Harris
Senior Development Group Manager, Analytics UI & Reporting
Genesys
------------------------------

Original Message:
Sent: 01-11-2023 10:31
From: Brady Speed
Subject: Scrolling in agent status pane of dashboard not working

Hi Maisey,

Thanks for the update! Do you happen to have an ETA for the fix that I can pass along to the team?

------------------------------
Brady
Somewhere

Original Message:
Sent: 01-11-2023 10:24
From: Maisey Harris
Subject: Scrolling in agent status pane of dashboard not working

Hi everyone,
We've identified the source of this problem and are working on a fix; thanks for your patience!

------------------------------
Maisey Harris
Senior Development Group Manager, Analytics UI & Reporting
Genesys

Original Message:
Sent: 01-10-2023 14:44
From: James Weibel
Subject: Scrolling in agent status pane of dashboard not working

We have also experienced this starting in the last couple of days. Makes it near impossible to manage agent statuses

------------------------------
James Weibel
M&T Bank

Original Message:
Sent: 01-09-2023 17:57
From: Brady Speed
Subject: Scrolling in agent status pane of dashboard not working

Thanks for confirming we are not special. :)

------------------------------
Brady Speed
OG&E
speedba@oge.com

Original Message:
Sent: 01-09-2023 17:32
From: Jay Mattner
Subject: Scrolling in agent status pane of dashboard not working

Same.  Starting yesterday for us.  I believe it is a known issue.

------------------------------
Jay

Original Message:
Sent: 01-09-2023 16:12
From: Brady Speed
Subject: Scrolling in agent status pane of dashboard not working

We are experiencing an issue with the agent status pane of dashboards. If user's try to scroll down to the bottom of the user list, it automatically scrolls to the top (sometimes after a couple seconds, other times instantaneously). This happens in the agent desktop app as well as the Chrome and Edge browsers. The issue was first reported last Friday 1/6.

Is this a known issue and / or is anyone else experiencing this in their contact center?

Kind Regards,

Brady
#PlatformAdministration
#Reporting/Analytics

------------------------------
Brady Speed
OG&E
speedba@oge.com
------------------------------

Is this fix still going through this week?

------------------------------
James Weibel
M&T Bank
------------------------------

Original Message:
Sent: 01-11-2023 11:25
From: Maisey Harris
Subject: Scrolling in agent status pane of dashboard not working

It's currently targeting a release by end of next week.

------------------------------
Maisey Harris
Senior Development Group Manager, Analytics UI & Reporting
Genesys

Original Message:
Sent: 01-11-2023 10:31
From: Brady Speed
Subject: Scrolling in agent status pane of dashboard not working

Hi Maisey,

Thanks for the update! Do you happen to have an ETA for the fix that I can pass along to the team?

------------------------------
Brady
Somewhere

Original Message:
Sent: 01-11-2023 10:24
From: Maisey Harris
Subject: Scrolling in agent status pane of dashboard not working

Hi everyone,
We've identified the source of this problem and are working on a fix; thanks for your patience!

------------------------------
Maisey Harris
Senior Development Group Manager, Analytics UI & Reporting
Genesys

Original Message:
Sent: 01-10-2023 14:44
From: James Weibel
Subject: Scrolling in agent status pane of dashboard not working

We have also experienced this starting in the last couple of days. Makes it near impossible to manage agent statuses

------------------------------
James Weibel
M&T Bank

Original Message:
Sent: 01-09-2023 17:57
From: Brady Speed
Subject: Scrolling in agent status pane of dashboard not working

Thanks for confirming we are not special. :)

------------------------------
Brady Speed
OG&E
speedba@oge.com

Original Message:
Sent: 01-09-2023 17:32
From: Jay Mattner
Subject: Scrolling in agent status pane of dashboard not working

Same.  Starting yesterday for us.  I believe it is a known issue.

------------------------------
Jay

Original Message:
Sent: 01-09-2023 16:12
From: Brady Speed
Subject: Scrolling in agent status pane of dashboard not working

We are experiencing an issue with the agent status pane of dashboards. If user's try to scroll down to the bottom of the user list, it automatically scrolls to the top (sometimes after a couple seconds, other times instantaneously). This happens in the agent desktop app as well as the Chrome and Edge browsers. The issue was first reported last Friday 1/6.

Is this a known issue and / or is anyone else experiencing this in their contact center?

Kind Regards,

Brady
#PlatformAdministration
#Reporting/Analytics

------------------------------
Brady Speed
OG&E
speedba@oge.com
------------------------------

Hi James, that is still the plan, yes! Our Quality Assurance team is still working through their validation of the release to ensure that everything is working as expected, and once they sign off, we'll get this fixed shipped out immediately. Thank you so much for your patience!

------------------------------
Maisey Harris
Senior Development Group Manager, Analytics UI & Reporting
Genesys
------------------------------

Original Message:
Sent: 01-19-2023 10:47
From: James Weibel
Subject: Scrolling in agent status pane of dashboard not working

Is this fix still going through this week?

------------------------------
James Weibel
M&T Bank

Original Message:
Sent: 01-11-2023 11:25
From: Maisey Harris
Subject: Scrolling in agent status pane of dashboard not working

It's currently targeting a release by end of next week.

------------------------------
Maisey Harris
Senior Development Group Manager, Analytics UI & Reporting
Genesys

Original Message:
Sent: 01-11-2023 10:31
From: Brady Speed
Subject: Scrolling in agent status pane of dashboard not working

Hi Maisey,

Thanks for the update! Do you happen to have an ETA for the fix that I can pass along to the team?

------------------------------
Brady
Somewhere

Original Message:
Sent: 01-11-2023 10:24
From: Maisey Harris
Subject: Scrolling in agent status pane of dashboard not working

Hi everyone,
We've identified the source of this problem and are working on a fix; thanks for your patience!

------------------------------
Maisey Harris
Senior Development Group Manager, Analytics UI & Reporting
Genesys

Original Message:
Sent: 01-10-2023 14:44
From: James Weibel
Subject: Scrolling in agent status pane of dashboard not working

We have also experienced this starting in the last couple of days. Makes it near impossible to manage agent statuses

------------------------------
James Weibel
M&T Bank

Original Message:
Sent: 01-09-2023 17:57
From: Brady Speed
Subject: Scrolling in agent status pane of dashboard not working

Thanks for confirming we are not special. :)

------------------------------
Brady Speed
OG&E
speedba@oge.com

Original Message:
Sent: 01-09-2023 17:32
From: Jay Mattner
Subject: Scrolling in agent status pane of dashboard not working

Same.  Starting yesterday for us.  I believe it is a known issue.

------------------------------
Jay

Original Message:
Sent: 01-09-2023 16:12
From: Brady Speed
Subject: Scrolling in agent status pane of dashboard not working

We are experiencing an issue with the agent status pane of dashboards. If user's try to scroll down to the bottom of the user list, it automatically scrolls to the top (sometimes after a couple seconds, other times instantaneously). This happens in the agent desktop app as well as the Chrome and Edge browsers. The issue was first reported last Friday 1/6.

Is this a known issue and / or is anyone else experiencing this in their contact center?

Kind Regards,

Brady
#PlatformAdministration
#Reporting/Analytics

------------------------------
Brady Speed
OG&E
speedba@oge.com
------------------------------

Hi Maisey - was this fix implemented? We're seeing this behaviour now, ~18m after it was first reported. Not sure if it's a new issue, a regression to the old issue, or something else!

------------------------------
Paul

Paul Mason
Network Service, Contract Manager - British Telecommunications PLC
------------------------------

Original Message:
Sent: 01-19-2023 16:26
From: Maisey Harris
Subject: Scrolling in agent status pane of dashboard not working

Hi James, that is still the plan, yes! Our Quality Assurance team is still working through their validation of the release to ensure that everything is working as expected, and once they sign off, we'll get this fixed shipped out immediately. Thank you so much for your patience!

------------------------------
Maisey Harris
Senior Development Group Manager, Analytics UI & Reporting
Genesys

Original Message:
Sent: 01-19-2023 10:47
From: James Weibel
Subject: Scrolling in agent status pane of dashboard not working

Is this fix still going through this week?

------------------------------
James Weibel
M&T Bank

Original Message:
Sent: 01-11-2023 11:25
From: Maisey Harris
Subject: Scrolling in agent status pane of dashboard not working

It's currently targeting a release by end of next week.

------------------------------
Maisey Harris
Senior Development Group Manager, Analytics UI & Reporting
Genesys

Original Message:
Sent: 01-11-2023 10:31
From: Brady Speed
Subject: Scrolling in agent status pane of dashboard not working

Hi Maisey,

Thanks for the update! Do you happen to have an ETA for the fix that I can pass along to the team?

------------------------------
Brady
Somewhere

Original Message:
Sent: 01-11-2023 10:24
From: Maisey Harris
Subject: Scrolling in agent status pane of dashboard not working

Hi everyone,
We've identified the source of this problem and are working on a fix; thanks for your patience!

------------------------------
Maisey Harris
Senior Development Group Manager, Analytics UI & Reporting
Genesys

Original Message:
Sent: 01-10-2023 14:44
From: James Weibel
Subject: Scrolling in agent status pane of dashboard not working

We have also experienced this starting in the last couple of days. Makes it near impossible to manage agent statuses

------------------------------
James Weibel
M&T Bank

Original Message:
Sent: 01-09-2023 17:57
From: Brady Speed
Subject: Scrolling in agent status pane of dashboard not working

Thanks for confirming we are not special. :)

------------------------------
Brady Speed
OG&E
speedba@oge.com

Original Message:
Sent: 01-09-2023 17:32
From: Jay Mattner
Subject: Scrolling in agent status pane of dashboard not working

Same.  Starting yesterday for us.  I believe it is a known issue.

------------------------------
Jay

Original Message:
Sent: 01-09-2023 16:12
From: Brady Speed
Subject: Scrolling in agent status pane of dashboard not working

We are experiencing an issue with the agent status pane of dashboards. If user's try to scroll down to the bottom of the user list, it automatically scrolls to the top (sometimes after a couple seconds, other times instantaneously). This happens in the agent desktop app as well as the Chrome and Edge browsers. The issue was first reported last Friday 1/6.

Is this a known issue and / or is anyone else experiencing this in their contact center?

Kind Regards,

Brady
#PlatformAdministration
#Reporting/Analytics

------------------------------
Brady Speed
OG&E
speedba@oge.com
------------------------------

Hi,
We are also affected and we opened a case and we were told that this was his behavior.
Thanks for the information.
Regards

------------------------------
Yolanda Valles Hinojar
Navarra Tecnología del Software SL
------------------------------

Original Message:
Sent: 01-09-2023 16:12
From: Brady Speed
Subject: Scrolling in agent status pane of dashboard not working

We are experiencing an issue with the agent status pane of dashboards. If user's try to scroll down to the bottom of the user list, it automatically scrolls to the top (sometimes after a couple seconds, other times instantaneously). This happens in the agent desktop app as well as the Chrome and Edge browsers. The issue was first reported last Friday 1/6.

Is this a known issue and / or is anyone else experiencing this in their contact center?

Kind Regards,

Brady
#PlatformAdministration
#Reporting/Analytics

------------------------------
Brady Speed
OG&E
speedba@oge.com
------------------------------