Our organization is in the same stage of standing up outbound as you. We are working through our compliance assessment which will determine where the opt out lists are being stored. Our marketing team also sends outbound through CRM so we have to unify this opt out list with the Genesys campaign as well.
I will check back in as we go through the process and have more information to share. Good luck!
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Kris Charles
N/A
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Original Message:
Sent: 10-23-2024 16:50
From: Kayla Yeazel
Subject: Searching for organizations that use SMS Campaigns and Opt-out tracking lists
Our credit union is interested in creating a SMS campaign in Genesys Cloud for our Marketing department to send texts to our members using a short code. For compliance purposes, we'll also need a custom list to track opt-outs internally in our core banking system, Symitar. Regarding this, I have a question below:
- Who (potentially other credit unions but not required) has created a SMS campaign that would be willing to work with us to have as a resource for collaboration/feedback and to have a better understanding about this feature?
And if you have SMS campaigns and have implemented a custom list for tracking opt-outs within Genesys, we'd be interested in viewing and discussing this as well. Finding a resource that has implemented both the SMS campaigns and Opt-out list configuration would be very beneficial to our organization and we are looking forward to working with you. Thank you!
#ConnectwithaCustomer(NEW)
#Implementation
#SystemAdministration
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Kayla Yeazel
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