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Searching for organizations that use SMS Campaigns and Opt-out tracking lists

  • 1.  Searching for organizations that use SMS Campaigns and Opt-out tracking lists

    Posted 10-23-2024 16:51

    Our credit union is interested in creating a SMS campaign in Genesys Cloud for our Marketing department to send texts to our members using a short code. For compliance purposes, we'll also need a custom list to track opt-outs internally in our core banking system, Symitar. Regarding this, I have a question below:

    • Who (potentially other credit unions but not required) has created a SMS campaign that would be willing to work with us to have as a resource for collaboration/feedback and to have a better understanding about this feature?

    And if you have SMS campaigns and have implemented a custom list for tracking opt-outs within Genesys, we'd be interested in viewing and discussing this as well. Finding a resource that has implemented both the SMS campaigns and Opt-out list configuration would be very beneficial to our organization and we are looking forward to working with you. Thank you!


    #ConnectwithaCustomer(NEW)
    #Implementation
    #SystemAdministration

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    Kayla Yeazel
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  • 2.  RE: Searching for organizations that use SMS Campaigns and Opt-out tracking lists

    GENESYS
    Posted 10-24-2024 12:17

    Hi Kayla,

    Great question, hopefully someone in the community can give you some further insight 



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: Searching for organizations that use SMS Campaigns and Opt-out tracking lists
    Best Answer

    Posted 10-25-2024 16:02

    Do you need something more than just a module that checks against a data table? 



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    James Rowberry
    Manager
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  • 4.  RE: Searching for organizations that use SMS Campaigns and Opt-out tracking lists

    Posted 10-25-2024 17:04

    Sorry have not created SMS Campaign through Genesys Cloud. 

    Best Regards,

    Setu Shah



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    Setu Shah
    Market Maker
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  • 5.  RE: Searching for organizations that use SMS Campaigns and Opt-out tracking lists

    NEW MEMBER
    Posted 10-25-2024 18:03

    vno hemos creado una campaña SMS a travĂ©s de Genesys Cloud. 



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    Mauricio Garcia Lopez
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  • 6.  RE: Searching for organizations that use SMS Campaigns and Opt-out tracking lists

    Posted 10-26-2024 01:42

    Also curious to follow here, we ourselves looked at SMS as a way to notify customers of arrears and potential account freezes dependent on term of delinquency.



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    Adrian Bradshaw
    Enterprise IT Engineer
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  • 7.  RE: Searching for organizations that use SMS Campaigns and Opt-out tracking lists

    Posted 10-28-2024 00:25

    It's really good idea. However, we need to check whether it would be impact the customer experience



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    GANDHI SHANMUGAM
    ISM
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  • 8.  RE: Searching for organizations that use SMS Campaigns and Opt-out tracking lists

    Posted 10-28-2024 03:57

    This isn't something we use currently but I'd be interested in seeing what the solution looks like.



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    Tim Speakman
    Tech Support Engineer
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  • 9.  RE: Searching for organizations that use SMS Campaigns and Opt-out tracking lists

    Posted 10-28-2024 09:48

    Hi Kayla,

    Sorry we do not use campaigns in Genesys cloud but would be interested to learn more about this feature. Thanks



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    Heena Patel
    Project Manager
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  • 10.  RE: Searching for organizations that use SMS Campaigns and Opt-out tracking lists

    Posted 10-28-2024 15:41

    Sorry, at this time I have not created SMS Campaign through Genesys Cloud. 

    Thank you, 



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    Robert Gacula
    unknown
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  • 11.  RE: Searching for organizations that use SMS Campaigns and Opt-out tracking lists

    Posted 10-28-2024 19:04

    Sorry we are not using SMS at that point.. 



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    Senih Demren
    Senior Technical Specialist
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  • 12.  RE: Searching for organizations that use SMS Campaigns and Opt-out tracking lists

    Posted 10-29-2024 01:20

    We don't use SMS campaigns



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    Gupta Kg
    IT Cloud Integrator (Senior Consultant)
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  • 13.  RE: Searching for organizations that use SMS Campaigns and Opt-out tracking lists

    Posted 10-31-2024 08:56

    Our organization is in the same stage of standing up outbound as you.  We are working through our compliance assessment which will determine where the opt out lists are being stored. Our marketing team also sends outbound through CRM so we have to unify this opt out list with the Genesys campaign as well.

    I will check back in as we go through the process and have more information to share.  Good luck!



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    Kris Charles
    N/A
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  • 14.  RE: Searching for organizations that use SMS Campaigns and Opt-out tracking lists

    NEW MEMBER
    Posted 27 days ago

    Hi, we haven't used SMS campaigns with Genesys Cloud.



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    Arjay Robles
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  • 15.  RE: Searching for organizations that use SMS Campaigns and Opt-out tracking lists

    Posted 26 days ago

    We launched a one way SMS campaign with Opt-Out about two months ago. 



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    Chris S
    Principal Genesys Cloud Engineer at Humana
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  • 16.  RE: Searching for organizations that use SMS Campaigns and Opt-out tracking lists

    Posted 21 days ago

    Hi Chris, we would be very interested in corresponding with you in the near future. I've requested your contact information, and I hope to hear from you soon, thank you!



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    Kayla Yeazel
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  • 17.  RE: Searching for organizations that use SMS Campaigns and Opt-out tracking lists

    Posted 25 days ago

    We havent used SMA campaigns - but I look forward to the possibility having of them when we go to the cloud



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    Stacey Sanchez
    PACU- Workforce Operations MGR
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  • 18.  RE: Searching for organizations that use SMS Campaigns and Opt-out tracking lists

    Posted 18 days ago

    We are also a Credit Union and are in the process of finishing up our setup. We are happy to help if we can. 



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    Pat Johnson
    Sr. Solutions Analyst
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