Some of our clients send us url links by mail. 

When the agent receive it, the link is not active, although it is active in the original mail. 

Do you know how to receive the hypertext link in the UI interface ?

#Email #UserInterface

Hi Catherine,

Is it all links? I just tested in my org and had no issues opening hyperlinks from emails, so it may be to do with how the link is formatted. I would recommend raising a case with customer care and attaching network and console logs so they can investigate why the hyperlinks are not displaying as clickable

Some of our clients send us url links by mail. 

When the agent receive it, the link is not active, although it is active in the original mail. 

Do you know how to receive the hypertext link in the UI interface ?

#Email #UserInterface

Hi Sam. Thank you for your answer and your test.

In fact it depends on the pc from which we made the test. 

We ffinally ixed the problem. Outlook automatically interprets when the link is a url which is not the case with genesys. So we added a <a href=> tag to the link, genesys now recognizes the url. 

Thank you. 

Have a nice day !

Hi Catherine,

Is it all links? I just tested in my org and had no issues opening hyperlinks from emails, so it may be to do with how the link is formatted. I would recommend raising a case with customer care and attaching network and console logs so they can investigate why the hyperlinks are not displaying as clickable

Some of our clients send us url links by mail. 

When the agent receive it, the link is not active, although it is active in the original mail. 

Do you know how to receive the hypertext link in the UI interface ?

#Email #UserInterface