Hello,

Below is the code I am using to send URL as plain text, can I format the body to send it as button response which will open the URL in another tab? If yes, then how?

let body = {
"textBody": "https://google.com"
};
let opts = {
"useNormalizedMessage": false
};
// Send message
ConversationsApi.postConversationsMessageCommunicationMessages(conversationId, communicationId, body, opts)

Send ButtonResponse to Genesys Widget using JS SDK - Platform API / JavaScript SDK - Genesys Cloud Developer Forum

#API/Integrations

------------------------------
Regards
Maloy Karmakar
British Telecommunications PLC
------------------------------

Hello Maloy, 

This is a question that I think could better be suited for the developer forums, as I see you have already done. But let me do some testing and digging to see what I can find out. 

I am curious myself to see if this can be done. 

Cheers, 

------------------------------
Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
------------------------------

Original Message:
Sent: 08-02-2024 03:31
From: Maloy Karmakar
Subject: Send ButtonResponse to Genesys Widget using JS SDK

Hello,

Below is the code I am using to send URL as plain text, can I format the body to send it as button response which will open the URL in another tab? If yes, then how?

let body = {
"textBody": "https://google.com"
};
let opts = {
"useNormalizedMessage": false
};
// Send message
ConversationsApi.postConversationsMessageCommunicationMessages(conversationId, communicationId, body, opts)

Send ButtonResponse to Genesys Widget using JS SDK - Platform API / JavaScript SDK - Genesys Cloud Developer Forum

#API/Integrations

------------------------------
Regards
Maloy Karmakar
British Telecommunications PLC
------------------------------

Most "text" areas in Genesys Cloud support Markdone formatting, including Web Messaging: https://help.mypurecloud.com/articles/markdown-syntax-for-rich-text-in-messenger/.  You might look at that article and format your textBody as a Markdown hyperlink and see what happens.

------------------------------
Jim Crespino
Senior Director, Developer Evangelism
Genesys
https://developer.genesys.com
------------------------------

Original Message:
Sent: 08-02-2024 03:31
From: Maloy Karmakar
Subject: Send ButtonResponse to Genesys Widget using JS SDK

Hello,

Below is the code I am using to send URL as plain text, can I format the body to send it as button response which will open the URL in another tab? If yes, then how?

let body = {
"textBody": "https://google.com"
};
let opts = {
"useNormalizedMessage": false
};
// Send message
ConversationsApi.postConversationsMessageCommunicationMessages(conversationId, communicationId, body, opts)

Send ButtonResponse to Genesys Widget using JS SDK - Platform API / JavaScript SDK - Genesys Cloud Developer Forum

#API/Integrations

------------------------------
Regards
Maloy Karmakar
British Telecommunications PLC
------------------------------