Hi everyone, 

Does anyone know if this feature is already out https://help.mypurecloud.com/articles/send-knowledge-feedback-action/, I see there is an option in the flow but unable to create the expression. I get the following error:

Please let me know.

Regards

Phanenedra

#DigitalBots #Knowledge

#DigitalChannels

------------------------------
Phaneendra Avatapalli
Monash University
------------------------------

Hi everyone, 

Does anyone know if this feature is already out https://help.mypurecloud.com/articles/send-knowledge-feedback-action/, I see there is an option in the flow but unable to create the expression. I get the following error:

Please let me know.

Regards

Phanenedra

#DigitalBots #Knowledge

Hi everyone, 

Does anyone know if this feature is already out https://help.mypurecloud.com/articles/send-knowledge-feedback-action/, I see there is an option in the flow but unable to create the expression. I get the following error:

Please let me know.

Regards

Phanenedra

#DigitalBots #Knowledge

I had to use this a few weeks ago. Here's what I did:

At the Wait for Input toolstep, I bound the Flow.searchResults variable to store all the knowledge answers retrieved.

I then am referencing the first knowledge object in the array (of course, this is assuming this is the answer - MakeCommunication(Flow.searchResults[0].content) that was delivered to them)

That should get you where you need to be.

Hi everyone, 

Does anyone know if this feature is already out https://help.mypurecloud.com/articles/send-knowledge-feedback-action/, I see there is an option in the flow but unable to create the expression. I get the following error:

Please let me know.

Regards

Phanenedra

#DigitalBots #Knowledge

For me this worked for Digital menu, when I captured value in Flow.KnowledgeSearchResult, and then in the KB confirmation task, I used Update data for Knowledge base article type, and saved Flow.KnowledgeSearchResult[0] to a value. And set that value as Knowledge Article in "Send knowledge feedback".

However, this doesn't work when I use "show knowledge article" action, I don't know what to put in Knowledge Search ID.. any ides?

Thank you!

I had to use this a few weeks ago. Here's what I did:

At the Wait for Input toolstep, I bound the Flow.searchResults variable to store all the knowledge answers retrieved.

I then am referencing the first knowledge object in the array (of course, this is assuming this is the answer - MakeCommunication(Flow.searchResults[0].content) that was delivered to them)

That should get you where you need to be.

Hi everyone, 

Does anyone know if this feature is already out https://help.mypurecloud.com/articles/send-knowledge-feedback-action/, I see there is an option in the flow but unable to create the expression. I get the following error:

Please let me know.

Regards

Phanenedra

#DigitalBots #Knowledge

Hi Marija,

I think that might be a gap in the native toolset. You probably need to use the API for that :(

For me this worked for Digital menu, when I captured value in Flow.KnowledgeSearchResult, and then in the KB confirmation task, I used Update data for Knowledge base article type, and saved Flow.KnowledgeSearchResult[0] to a value. And set that value as Knowledge Article in "Send knowledge feedback".

However, this doesn't work when I use "show knowledge article" action, I don't know what to put in Knowledge Search ID.. any ides?

Thank you!

I had to use this a few weeks ago. Here's what I did:

At the Wait for Input toolstep, I bound the Flow.searchResults variable to store all the knowledge answers retrieved.

I then am referencing the first knowledge object in the array (of course, this is assuming this is the answer - MakeCommunication(Flow.searchResults[0].content) that was delivered to them)

That should get you where you need to be.

Hi everyone, 

Does anyone know if this feature is already out https://help.mypurecloud.com/articles/send-knowledge-feedback-action/, I see there is an option in the flow but unable to create the expression. I get the following error:

Please let me know.

Regards

Phanenedra

#DigitalBots #Knowledge

Thank you Peter. I looked at this article here https://help.mypurecloud.com/articles/send-knowledge-feedback-action/
at it says "Use the Send Knowledge Feedback action to capture customer feedback after the bot presents an article from a Show Knowledge Article action. ".
I was hoping it would work, but it does say the feature is not out yet so it might be just that. 
I will try with creating a data action, hopefully it will work

Hi Marija,

I think that might be a gap in the native toolset. You probably need to use the API for that :(

For me this worked for Digital menu, when I captured value in Flow.KnowledgeSearchResult, and then in the KB confirmation task, I used Update data for Knowledge base article type, and saved Flow.KnowledgeSearchResult[0] to a value. And set that value as Knowledge Article in "Send knowledge feedback".

However, this doesn't work when I use "show knowledge article" action, I don't know what to put in Knowledge Search ID.. any ides?

Thank you!

I had to use this a few weeks ago. Here's what I did:

At the Wait for Input toolstep, I bound the Flow.searchResults variable to store all the knowledge answers retrieved.

I then am referencing the first knowledge object in the array (of course, this is assuming this is the answer - MakeCommunication(Flow.searchResults[0].content) that was delivered to them)

That should get you where you need to be.

Hi everyone, 

Does anyone know if this feature is already out https://help.mypurecloud.com/articles/send-knowledge-feedback-action/, I see there is an option in the flow but unable to create the expression. I get the following error:

Please let me know.

Regards

Phanenedra

#DigitalBots #Knowledge

Hi Marija,

Did you managed to get the "Send Knowledge Feedback action" working? Seems like its not out yet:

Thank you Peter. I looked at this article here https://help.mypurecloud.com/articles/send-knowledge-feedback-action/
at it says "Use the Send Knowledge Feedback action to capture customer feedback after the bot presents an article from a Show Knowledge Article action. ".
I was hoping it would work, but it does say the feature is not out yet so it might be just that. 
I will try with creating a data action, hopefully it will work

Hi Marija,

I think that might be a gap in the native toolset. You probably need to use the API for that :(

For me this worked for Digital menu, when I captured value in Flow.KnowledgeSearchResult, and then in the KB confirmation task, I used Update data for Knowledge base article type, and saved Flow.KnowledgeSearchResult[0] to a value. And set that value as Knowledge Article in "Send knowledge feedback".

However, this doesn't work when I use "show knowledge article" action, I don't know what to put in Knowledge Search ID.. any ides?

Thank you!

I had to use this a few weeks ago. Here's what I did:

At the Wait for Input toolstep, I bound the Flow.searchResults variable to store all the knowledge answers retrieved.

I then am referencing the first knowledge object in the array (of course, this is assuming this is the answer - MakeCommunication(Flow.searchResults[0].content) that was delivered to them)

That should get you where you need to be.

Hi everyone, 

Does anyone know if this feature is already out https://help.mypurecloud.com/articles/send-knowledge-feedback-action/, I see there is an option in the flow but unable to create the expression. I get the following error:

Please let me know.

Regards

Phanenedra

#DigitalBots #Knowledge