Workforce Engagement Management

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  • 1.  Sentiment Feedback Limits

    Posted 25 days ago

    Is there a limit to the number of phrases that an organization can add to sentiment feedback? Without this being division-aware, I just want to make sure that orgs with several departments using STA aren't running up against a limit like they (used to do) with Topics. 


    #SpeechandTextAnalytics

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    Shelby Cronk
    C1
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  • 2.  RE: Sentiment Feedback Limits

    GENESYS
    Posted 22 days ago

    Hi Shelby,

    The limit I am aware of is:

    • Sentiment Feedback limits phrases to 350 characters for Korean, Chinese, and Japanese dialects.

    @Mark Fagus is this correct?



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    Tracy
    Genesys
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  • 3.  RE: Sentiment Feedback Limits

    Posted 21 days ago

    Is there a separate limitation for double-byte characters sets?  I shows 2000 as the limit.  Dictionary is 500, which is way too low.



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 4.  RE: Sentiment Feedback Limits

    GENESYS
    Posted 19 days ago

    Hi Shelby! Robert is correct, the limit is 2,000



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    Mark Fagus
    Genesys - Employees
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