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  • 1.  Sequence not starting at the beginning

    Posted 10-07-2024 14:37

    We're having an issue where frequently, (~2X a week) when one of our Campaign Sequences starts on the campaign manager schedule, it starts with campaign #4, rather than #1. Sometimes it happens after it's been moved that day due to another list running long, sometimes not. We have yet to track down any particular rhyme or reason for this happening. When it does, we then have to monitor when it runs, and manually run the other 3 campaigns, since if we just start the sequence again, it will re-run the 4th campaign when it cycles through after the 1st 3 Campaigns run. Any fixes or suggestions? 


    #Outbound

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    Jason Mock
    CAPITAL Services
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  • 2.  RE: Sequence not starting at the beginning

    Posted 04-30-2025 14:16

    Did your experience with this suddenly change or did you just start using sequences and noticed the issue?

    If you just started using them and noticed the behavior, I'd suggest looking at this idea: https://genesyscloud.ideas.aha.io/ideas/OTB-I-474

    Otherwise, the only thing I've noticed is that if you turn off the sequence while the last calls for the campaign's recycle in the sequence are still on going, the sequence event doesn't occur and the sequence will start on the previous campaign with a recycle event the next time you start it. It's been a year or two since we saw that behavior so I can't tell you if it's still a problem or not.

    We've worked around the issue by copying yesterday's sequence every morning so it's a new sequence and will start from the beginning. 



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    Eric Berkshire
    NA
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  • 3.  RE: Sequence not starting at the beginning

    Posted 04-30-2025 14:18

    I'm in the wrong forum. This is pureconnect....



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    Eric Berkshire
    NA
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