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Sequence not starting at the beginning

  • 1.  Sequence not starting at the beginning

    Posted 10-07-2024 14:37

    We're having an issue where frequently, (~2X a week) when one of our Campaign Sequences starts on the campaign manager schedule, it starts with campaign #4, rather than #1. Sometimes it happens after it's been moved that day due to another list running long, sometimes not. We have yet to track down any particular rhyme or reason for this happening. When it does, we then have to monitor when it runs, and manually run the other 3 campaigns, since if we just start the sequence again, it will re-run the 4th campaign when it cycles through after the 1st 3 Campaigns run. Any fixes or suggestions? 


    #Outbound

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    Jason Mock
    CAPITAL Services
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