Reposting my question here from the user group this morning: Do we know why service levels in the intraday screen don't match what shows in the schedule?

Hi Andrea, 

We posted the reply yesterday but it probably was just before the call finished:

They use different calculations in the backend. A product enhancement is expected to release on 10/14 which is a fix for that. After that they should match

Hope that helps.

Reposting my question here from the user group this morning: Do we know why service levels in the intraday screen don't match what shows in the schedule?

Thanks Tracy, that's good to know. I'm looking forward to having these data sources aligned to minimize confusion across my WFM department. 

One piece of feedback: I think these discrepancies should be mentioned when presenting the Dynamic Service Level Display (schedule) as a more accessible version of the Intraday service level data. Because it was presented this way in the user group yesterday, I was hopeful that the alignment had already been completed. 

Cheers,

Hi Andrea, 

We posted the reply yesterday but it probably was just before the call finished:

They use different calculations in the backend. A product enhancement is expected to release on 10/14 which is a fix for that. After that they should match

Hope that helps.

Reposting my question here from the user group this morning: Do we know why service levels in the intraday screen don't match what shows in the schedule?