Could you please confirm if the service levels depicted on the Genesys schedules have been adjusted to reflect more accurate information? We are still observing discrepancies that do not align with the intraday numbers. Is anyone else experiencing this issue? Thank you,  

Hi Robert,

Sorry, completely missed your post - did you resolve this?

Could you please confirm if the service levels depicted on the Genesys schedules have been adjusted to reflect more accurate information? We are still observing discrepancies that do not align with the intraday numbers. Is anyone else experiencing this issue? Thank you,  

Thank you for your response. At this time, we have not been able to resolve this issue. 

Hi Robert,

Sorry, completely missed your post - did you resolve this?

Could you please confirm if the service levels depicted on the Genesys schedules have been adjusted to reflect more accurate information? We are still observing discrepancies that do not align with the intraday numbers. Is anyone else experiencing this issue? Thank you,  

Let me try to source an answer for you, Robert.

Thank you for your response. At this time, we have not been able to resolve this issue. 

Hi Robert,

Sorry, completely missed your post - did you resolve this?

Could you please confirm if the service levels depicted on the Genesys schedules have been adjusted to reflect more accurate information? We are still observing discrepancies that do not align with the intraday numbers. Is anyone else experiencing this issue? Thank you,  

Thank you for your response. At this time, we have not been able to resolve this issue. 

Hi Robert,

Sorry, completely missed your post - did you resolve this?

Could you please confirm if the service levels depicted on the Genesys schedules have been adjusted to reflect more accurate information? We are still observing discrepancies that do not align with the intraday numbers. Is anyone else experiencing this issue? Thank you,  

Hello @Robert Gacula,

We are releasing a fix this week and should be enabled in all regions by end of day Thursday.  

Thank you for your response. At this time, we have not been able to resolve this issue. 

Hi Robert,

Sorry, completely missed your post - did you resolve this?

Could you please confirm if the service levels depicted on the Genesys schedules have been adjusted to reflect more accurate information? We are still observing discrepancies that do not align with the intraday numbers. Is anyone else experiencing this issue? Thank you,