Good day

Please assist with my call flow. I currently have 2 flows where 1 (auto transfer3)  is the main one and second flow which transfers agent to a survey on disconnect (survey transfer2). However when an agent hangs up id does not transfer client to the survey, it says call cannot be transferred and disconnects. Please let me know what I am missing on my flows. Survey is third-party application.

Is should disconnect to 20003 (transfer to number) which is the survey.

Can someone please also share the link with the IP addresses of different regions that needs to be whitelisted on firewall just to confirm if I am not missing any IP.

Hi Neo,

Here is the link to the overall page: About ports and services for your firewall

Hopefully someone on the community will give some insight into your flow

Good day

Please assist with my call flow. I currently have 2 flows where 1 (auto transfer3)  is the main one and second flow which transfers agent to a survey on disconnect (survey transfer2). However when an agent hangs up id does not transfer client to the survey, it says call cannot be transferred and disconnects. Please let me know what I am missing on my flows. Survey is third-party application.

Is should disconnect to 20003 (transfer to number) which is the survey.

Can someone please also share the link with the IP addresses of different regions that needs to be whitelisted on firewall just to confirm if I am not missing any IP.

Good day

Please assist with my call flow. I currently have 2 flows where 1 (auto transfer3)  is the main one and second flow which transfers agent to a survey on disconnect (survey transfer2). However when an agent hangs up id does not transfer client to the survey, it says call cannot be transferred and disconnects. Please let me know what I am missing on my flows. Survey is third-party application.

Is should disconnect to 20003 (transfer to number) which is the survey.

Can someone please also share the link with the IP addresses of different regions that needs to be whitelisted on firewall just to confirm if I am not missing any IP.

You should be choosing your Voice Survey Flow in step 49, not Inbound Call Flow. 

Good day

Please assist with my call flow. I currently have 2 flows where 1 (auto transfer3)  is the main one and second flow which transfers agent to a survey on disconnect (survey transfer2). However when an agent hangs up id does not transfer client to the survey, it says call cannot be transferred and disconnects. Please let me know what I am missing on my flows. Survey is third-party application.

Is should disconnect to 20003 (transfer to number) which is the survey.

Can someone please also share the link with the IP addresses of different regions that needs to be whitelisted on firewall just to confirm if I am not missing any IP.

Hi Robert

Step 49 is the survey flow. The inbound call flow  is the survey. The action type should be inbound call flow.

You should be choosing your Voice Survey Flow in step 49, not Inbound Call Flow. 

Good day

Please assist with my call flow. I currently have 2 flows where 1 (auto transfer3)  is the main one and second flow which transfers agent to a survey on disconnect (survey transfer2). However when an agent hangs up id does not transfer client to the survey, it says call cannot be transferred and disconnects. Please let me know what I am missing on my flows. Survey is third-party application.

Is should disconnect to 20003 (transfer to number) which is the survey.

Can someone please also share the link with the IP addresses of different regions that needs to be whitelisted on firewall just to confirm if I am not missing any IP.

Drop down above should be Voice Survey Flow

Hi Robert

Step 49 is the survey flow. The inbound call flow  is the survey. The action type should be inbound call flow.

You should be choosing your Voice Survey Flow in step 49, not Inbound Call Flow. 

Good day

Please assist with my call flow. I currently have 2 flows where 1 (auto transfer3)  is the main one and second flow which transfers agent to a survey on disconnect (survey transfer2). However when an agent hangs up id does not transfer client to the survey, it says call cannot be transferred and disconnects. Please let me know what I am missing on my flows. Survey is third-party application.

Is should disconnect to 20003 (transfer to number) which is the survey.

Can someone please also share the link with the IP addresses of different regions that needs to be whitelisted on firewall just to confirm if I am not missing any IP.

Hi Robert

The way I have setup my flows as per screen shot is exactly how I have set it up on production and works perfectly fine. Why is this different? Is this new? 

Drop down above should be Voice Survey Flow

Hi Robert

Step 49 is the survey flow. The inbound call flow  is the survey. The action type should be inbound call flow.

You should be choosing your Voice Survey Flow in step 49, not Inbound Call Flow. 

Good day

Please assist with my call flow. I currently have 2 flows where 1 (auto transfer3)  is the main one and second flow which transfers agent to a survey on disconnect (survey transfer2). However when an agent hangs up id does not transfer client to the survey, it says call cannot be transferred and disconnects. Please let me know what I am missing on my flows. Survey is third-party application.

Is should disconnect to 20003 (transfer to number) which is the survey.

Can someone please also share the link with the IP addresses of different regions that needs to be whitelisted on firewall just to confirm if I am not missing any IP.

Hi Robert 

If I select voice survey flow the drop down does not give me an option to select anything. If when my survey form is published

This is what my voice survey flow looks like

Hi Robert

The way I have setup my flows as per screen shot is exactly how I have set it up on production and works perfectly fine. Why is this different? Is this new? 

Drop down above should be Voice Survey Flow

Hi Robert

Step 49 is the survey flow. The inbound call flow  is the survey. The action type should be inbound call flow.

You should be choosing your Voice Survey Flow in step 49, not Inbound Call Flow. 

Good day

Please assist with my call flow. I currently have 2 flows where 1 (auto transfer3)  is the main one and second flow which transfers agent to a survey on disconnect (survey transfer2). However when an agent hangs up id does not transfer client to the survey, it says call cannot be transferred and disconnects. Please let me know what I am missing on my flows. Survey is third-party application.

Is should disconnect to 20003 (transfer to number) which is the survey.

Can someone please also share the link with the IP addresses of different regions that needs to be whitelisted on firewall just to confirm if I am not missing any IP.

If you want the Survey mechanism to work, you need to use the Voice Survey, not Inbound Survey.  I have not tried but calling the Inbound and then transferring to the Voice Survey flow might work as long as the Survey mechanism in the background sees the survey initiated, but it is supposed to be called directly from the Post-call Tool.  As for it not showing up, check that the original flow is in the same Home division.  

Hi Robert 

If I select voice survey flow the drop down does not give me an option to select anything. If when my survey form is published

This is what my voice survey flow looks like

Hi Robert

The way I have setup my flows as per screen shot is exactly how I have set it up on production and works perfectly fine. Why is this different? Is this new? 

Drop down above should be Voice Survey Flow

Hi Robert

Step 49 is the survey flow. The inbound call flow  is the survey. The action type should be inbound call flow.

You should be choosing your Voice Survey Flow in step 49, not Inbound Call Flow. 

Good day

Please assist with my call flow. I currently have 2 flows where 1 (auto transfer3)  is the main one and second flow which transfers agent to a survey on disconnect (survey transfer2). However when an agent hangs up id does not transfer client to the survey, it says call cannot be transferred and disconnects. Please let me know what I am missing on my flows. Survey is third-party application.

Is should disconnect to 20003 (transfer to number) which is the survey.

Can someone please also share the link with the IP addresses of different regions that needs to be whitelisted on firewall just to confirm if I am not missing any IP.

Is there anyone else that can assist with Inbound Call flow?

If you want the Survey mechanism to work, you need to use the Voice Survey, not Inbound Survey.  I have not tried but calling the Inbound and then transferring to the Voice Survey flow might work as long as the Survey mechanism in the background sees the survey initiated, but it is supposed to be called directly from the Post-call Tool.  As for it not showing up, check that the original flow is in the same Home division.  

Hi Robert 

If I select voice survey flow the drop down does not give me an option to select anything. If when my survey form is published

This is what my voice survey flow looks like

Hi Robert

The way I have setup my flows as per screen shot is exactly how I have set it up on production and works perfectly fine. Why is this different? Is this new? 

Drop down above should be Voice Survey Flow

Hi Robert

Step 49 is the survey flow. The inbound call flow  is the survey. The action type should be inbound call flow.

You should be choosing your Voice Survey Flow in step 49, not Inbound Call Flow. 

Good day

Please assist with my call flow. I currently have 2 flows where 1 (auto transfer3)  is the main one and second flow which transfers agent to a survey on disconnect (survey transfer2). However when an agent hangs up id does not transfer client to the survey, it says call cannot be transferred and disconnects. Please let me know what I am missing on my flows. Survey is third-party application.

Is should disconnect to 20003 (transfer to number) which is the survey.

Can someone please also share the link with the IP addresses of different regions that needs to be whitelisted on firewall just to confirm if I am not missing any IP.

I think the setup you have will call the inbound flow, but they will not kick off the survey.  If you want it to be scored, you really need to use the Voice Survey Flow, not Inbound Call Flow

Is there anyone else that can assist with Inbound Call flow?

If you want the Survey mechanism to work, you need to use the Voice Survey, not Inbound Survey.  I have not tried but calling the Inbound and then transferring to the Voice Survey flow might work as long as the Survey mechanism in the background sees the survey initiated, but it is supposed to be called directly from the Post-call Tool.  As for it not showing up, check that the original flow is in the same Home division.  

Hi Robert 

If I select voice survey flow the drop down does not give me an option to select anything. If when my survey form is published

This is what my voice survey flow looks like

Hi Robert

The way I have setup my flows as per screen shot is exactly how I have set it up on production and works perfectly fine. Why is this different? Is this new? 

Drop down above should be Voice Survey Flow

Hi Robert

Step 49 is the survey flow. The inbound call flow  is the survey. The action type should be inbound call flow.

You should be choosing your Voice Survey Flow in step 49, not Inbound Call Flow. 

Good day

Please assist with my call flow. I currently have 2 flows where 1 (auto transfer3)  is the main one and second flow which transfers agent to a survey on disconnect (survey transfer2). However when an agent hangs up id does not transfer client to the survey, it says call cannot be transferred and disconnects. Please let me know what I am missing on my flows. Survey is third-party application.

Is should disconnect to 20003 (transfer to number) which is the survey.

Can someone please also share the link with the IP addresses of different regions that needs to be whitelisted on firewall just to confirm if I am not missing any IP.

Hi Robert

I have the same setup on all other instances and they work perfectly fine using Inbound call flow. I have never used survey flow before and not sure how this is different or how it works.

Would you be kind enough to provide examples and screen shots of how this needs to look like so I can get this to work.

I think the setup you have will call the inbound flow, but they will not kick off the survey.  If you want it to be scored, you really need to use the Voice Survey Flow, not Inbound Call Flow

Is there anyone else that can assist with Inbound Call flow?

If you want the Survey mechanism to work, you need to use the Voice Survey, not Inbound Survey.  I have not tried but calling the Inbound and then transferring to the Voice Survey flow might work as long as the Survey mechanism in the background sees the survey initiated, but it is supposed to be called directly from the Post-call Tool.  As for it not showing up, check that the original flow is in the same Home division.  

Hi Robert 

If I select voice survey flow the drop down does not give me an option to select anything. If when my survey form is published

This is what my voice survey flow looks like

Hi Robert

The way I have setup my flows as per screen shot is exactly how I have set it up on production and works perfectly fine. Why is this different? Is this new? 

Drop down above should be Voice Survey Flow

Hi Robert

Step 49 is the survey flow. The inbound call flow  is the survey. The action type should be inbound call flow.

You should be choosing your Voice Survey Flow in step 49, not Inbound Call Flow. 

Good day

Please assist with my call flow. I currently have 2 flows where 1 (auto transfer3)  is the main one and second flow which transfers agent to a survey on disconnect (survey transfer2). However when an agent hangs up id does not transfer client to the survey, it says call cannot be transferred and disconnects. Please let me know what I am missing on my flows. Survey is third-party application.

Is should disconnect to 20003 (transfer to number) which is the survey.

Can someone please also share the link with the IP addresses of different regions that needs to be whitelisted on firewall just to confirm if I am not missing any IP.