Genesys Cloud - Main

 View Only

Discussion Thread View
  • 1.  Setting order of Quick Replies using Slot Lists

    Posted 05-29-2024 18:45

    Hello.  I've built a digital bot that requires explicit menu selections rather than free-typing, and the only way I've found to accomplish it is using a slot with a list of entries.  It's working as intended, however, I can't seem to find a way to sort the quick reply buttons that are generated from the list.  I can reorder them in the slot type definition, but they don't change in the UI.  Is there an easy way to go about this?


    Vikki Papesh
    Sr. Genesys Cloud Developer II
    Tandem Diabetes Care, Inc.

  • 2.  RE: Setting order of Quick Replies using Slot Lists
    Best Answer

    Posted 06-13-2024 23:52

    Vikki, they didn't you use a digital menu with buttons you can put in any order.   You can create any button you want and in any order.  

    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects

Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources