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  • 1.  Setting order of Quick Replies using Slot Lists

    Posted 05-29-2024 18:45

    Hello.  I've built a digital bot that requires explicit menu selections rather than free-typing, and the only way I've found to accomplish it is using a slot with a list of entries.  It's working as intended, however, I can't seem to find a way to sort the quick reply buttons that are generated from the list.  I can reorder them in the slot type definition, but they don't change in the UI.  Is there an easy way to go about this?


    #ConversationalAI(Bots,AgentAssist,etc.)

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    Vikki Papesh
    Sr. Genesys Cloud Developer II
    Tandem Diabetes Care, Inc.
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  • 2.  RE: Setting order of Quick Replies using Slot Lists
    Best Answer

    Posted 06-13-2024 23:52

    Vikki, they didn't you use a digital menu with buttons you can put in any order.   You can create any button you want and in any order.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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