Hi Stuart,
Here is the link to the Abandon Intervals Metrics view resource centre article on how to access the view and the permissions required.
Hope this helps
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Samuel Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 06-24-2024 04:14
From: Stuart Rimell
Subject: Short Abandon Settings
Hi Vaun,
I don't see the abandon interval % columns in my queue performance view. What columns did you select to make these visible?
thanks
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Stuart Rimell
IG Index Limited
Original Message:
Sent: 06-08-2024 00:09
From: Vaun McCarthy
Subject: Short Abandon Settings
The "short abandon" is the first interval there - A. The additional ones are there for you to use when looking at views like this:
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Vaun McCarthy
Original Message:
Sent: 06-07-2024 09:10
From: Datta Rajdeep
Subject: Short Abandon Settings
Hello Folks,
I just had a query regarding the Short abandon setting.
On the Analysis , we see there are intervals like A,B,C,D,E.
Could you please let me know which/which two/which three interval considered as short abandon call ?
Attaching the screenshot.
Thanks in Advance
#PlatformAdministration
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Datta Rajdeep
AXA Group Operations SAS
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