Hello All,

I am new to Genesys Cloud. As all of you we were on Bold 360 platform and trying to upgrade it to Genesys Cloud.

Bold 360 had an option form where you can get some basic information about the user like email, name, issue, etc. when initiating a agent chat. I am trying to achieve same thing by creating "Slot" in Digital Bot Flow.

Also in Bold 360 the information provided in the form use to populate the customer name for the chat in "chat.ChatName" is there a way i can do something similar in Digital Bot Chat which will populate the customer_name variable and the user information for the chat.

Thanks in Advance