Are you still in need of an answer? I would guess you have found out that through Genesys, this will be a no. We can't map extra buttons on the phone in the Genesys UI. There are two ways to get the sidecar buttons working.
- Use the phone interface to assign DSS of other stations on the keys. I don't think BLF will work for them as they are pretty much like a speed dial to the other phone
- Use the Poly Buddy button to map directly to another phone in the network.
Both of these can be done through custom config files as well now that we support that.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 02-16-2024 17:17
From: Declan Traynor
Subject: Side Car/Expansion Modules for phones
Hi all,
I've a customer that is using Poly phones for their UC solution, we have a Poly CCX phone working on the network as a test model on Genesys.
However, there are a number of users that are looking to be migrated over to Genesys that want to use a side car/expansion module on their poly phones.
Has anyone gotten this working on their system?
#Telephony
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Declan Traynor
Damovo USA, Inc.,
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