Hello Prasoon,
The 401 unauthorized is just saying you didn't receive the correct authorization to login.
This could be for a number of reasons
- The SAML request is not passing the correct information.
- The SSO idp is not responding with the correct information.
My best recommendation would be to contact Customer Care API/Integrations team. Please provide them with the SSO you are using, console, and network logs. Specifically the SAML request as they will need to look into what is being passed. They will also be able to provide more technical summary of whats happening. At least more so than we can do here in a public forum.
Cheers,
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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 09-09-2024 10:43
From: Prasoon Pandey
Subject: Single Sign On for Salesforce throwing error "Oh no! Something went wrong! Please try again and notify your system administrator if the problem persists"
Getting above error when trying to login using SSO.
When I do inspect on console and network logs, getting error "https://login.mypurecloud.com/session 401 (Unauthorized)"
What are possible reasons for this specific error?
#API/Integrations
#SystemAdministration
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Prasoon Pandey
Accenture Solutions Private Limited
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