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  • 1.  SIP Ladder diagram and call trace

    Posted 29 days ago

    Are there tools available to do SIP trace, SIP ladder diagrams for BYOC Cloud setup? 


    #SIP/VolP

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    Karthi Muthukrishnan
    kmuthukrishnan1@metlife.com
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  • 2.  RE: SIP Ladder diagram and call trace

    Posted 29 days ago

    Yes there are and here is what you need to setup that: SIP Diagnostics - Genesys Cloud Resource Center (mypurecloud.com)

    Once you have the permissions, you will get a SIP Ladder and PCAP for each call in the Details tab.  You can turn on Media Diagnostics as well at the trunk level. 



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: SIP Ladder diagram and call trace

    Posted 20 days ago

    Which tool can we use to visualize the SIP Diagnostics JSON file?



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    Reinoud de Lange
    DDM Consulting Nederland B.V.
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  • 4.  RE: SIP Ladder diagram and call trace
    Best Answer

    Posted 19 days ago

    I admit I've never done anything with the json file but it looks to contain pretty much the same information you get within the pcap.  From the pcap perspective you can go with Wireshark to give a visual of the SIP session.



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    Vaun McCarthy
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  • 5.  RE: SIP Ladder diagram and call trace

    Posted 18 days ago
    Edited by Reinoud de Lange 18 days ago

    That is true, and I can surely use that method. The existance of the SIP Diagnostics JSON file however suggests there is another tool we can use what could be easier to use.



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    Reinoud de Lange
    DDM Consulting Nederland B.V.
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