Is it possibly to provision the softphone while connected to Azure Active Directory, since it is not pulling authentication from a domain controller?  I can get Interaction Desktop to connect using the user name and password in Interaction Administrator, but if I try to provision the softphone, it brings up the dial pad to provision.  

It asks for the phone extension, which is fine, but then it wants a pin, which I am not sure where that is generated.  Not sure why it is not just pushing a certificate.  It is connecting to the same server as a system that is domain joined.
#SIP/VolP

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Jon Mercer
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Hey Jon, I came across your post as we too are experiencing the same issue you posted. Did you ever find a resolution?

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Todd Kruid
Midco
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Original Message:
Sent: 08-11-2022 14:40
From: Jon Mercer
Subject: SIP Softphone and Azure Active Directory

Is it possibly to provision the softphone while connected to Azure Active Directory, since it is not pulling authentication from a domain controller?  I can get Interaction Desktop to connect using the user name and password in Interaction Administrator, but if I try to provision the softphone, it brings up the dial pad to provision.  

It asks for the phone extension, which is fine, but then it wants a pin, which I am not sure where that is generated.  Not sure why it is not just pushing a certificate.  It is connecting to the same server as a system that is domain joined.
#SIP/VolP

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Jon Mercer
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