I am wondering should I use Bullseye Routing here or just the Standard Routing for skill-based routing method?

Hello John,

The decision between Bullseye and Standard Routing can be a bit tricky. It ultimately will come down to a few factors like how many agents you have available in your pool to answer interactions, how their skills are set up in the org, the speed in which you want interactions handled, etc.

I would recommend taking a look at this article to see if Bullseye Routing will work for your organization.

These agents have already been handling it, so they just want to move it to skill-based routing. I think all of them are good at everything, but for some, they have split it to handle fewer options. I have given them all 5 stars for their skills. So, would it be best to go with Standard Routing and not Bullseyes?