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Skilling - Is anyone dealing w the need for more than the 0 to 5 star skill levels? How have you approached this challenge?

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Shane Jenkins08-21-2024 15:23

Hi all, We are migrating from Genesys PureConnect to Genesys Cloud FedRAMP. Within PureConnect, we ...

Kathiravan Srinivasan08-27-2024 00:15

No, we haven't come across such requirements, 0 to 5 Ratings are enough in CC ------------------------------ ...

Adrian Bradshaw08-27-2024 02:01

I think 0-5 is sufficient, you can also adjust by applying skills using bullseye routing or via architect ...

Suryavesh Sahani08-27-2024 00:33

Yes, some people address the challenge of needing skills beyond the 0 to 5-star rating by focusing on ...

Tim Speakman08-27-2024 03:35

For our org, 1-5 is sufficient but I can see why some would need more breadth ------------------------------ ...

Richard Tucker08-27-2024 05:22

We haven't encountered this issue but I am curious as to what others think on the issue ------------------------------ ...

Matt Calton08-27-2024 05:26

for us the 1-5 star system is sufficient, but I understand why others might need more flexibility to ...

Seean Weaver08-27-2024 08:17

Coming from an Avaya system recently and having used it on both sides, I do miss seeing the flexibility ...

Gupta Kg08-27-2024 10:04

Haven't came like this requirement ------------------------------ Gupta Kg PepsiCo Inc. ------------------------------ ...

Heena Patel08-27-2024 10:37

Skills of 0-5 seem to be sufficient for us. As we grow our product base and skill set, there may be ...

Patience Thomas08-27-2024 10:37

Our organization has found the 0 to 5 rating sufficient but do also supplement with bullseye routing ...

Robert Gacula08-27-2024 11:16

The 0-5 skilling is sufficient, you can also adjust priority in the queues and use bullseye routing ...

James Rowberry08-27-2024 11:47

The 0-5 rating works great for my team. What would be helpful would be seeing/changing star levels while ...

Setu Shah08-27-2024 12:51Best Answer

Explore various alternative approach: Skill Matrices: These matrices use a combination of skill ...

Eajay Mogol08-28-2024 01:13

Yes, we're handling it by using a range of skill levels beyond 0 to 5 stars and tailoring training to ...

Eajay Mogol08-28-2024 01:13

Yes, we're handling it by using a range of skill levels beyond 0 to 5 stars and tailoring training to ...

Thijs de Laat08-28-2024 02:21

How far apart are the 6 different skilllevels? If you have a small group of users (say 15) 5 of them ...

Andy Jackson08-28-2024 03:31

I agree with all of the comments, 0-5 is more than enough. We use 0 as overflow and generally start ...

Ashiesh Sharma08-28-2024 03:43

Hi, We haven't came across the skilling that needs more than 5 stars. The segregation is handled by ...

Andy Jackson08-28-2024 03:50

I would create more skills, then set priority on the DNIS or ? in your flow or however its built (we ...

Aaron Becraft08-28-2024 11:52

We aligned our scoring with Qualtrics and the NPS scoring. They use 1-5. Makes it much easier and ...

Senih Demren08-30-2024 15:08

I agree with others 0-5 is sufficient, no need to go beyond this.. ------------------------------ ...

Daniel Possekel09-03-2024 09:36

Hi, in our on prem setup of Genesys Engage we also used skill level in the range of 0 to around 20.. ...

Kris Charles09-04-2024 08:26

For our organization, we have only utilized skill levels 1 through 5. This seems to be sufficient for ...

Fernando Rivera09-05-2024 09:50

Skill Matrices: These matrices use a combination of skill levels and proficiency indicators to provide ...

Fernando Rivera09-05-2024 09:51

Skill Matrices: These matrices use a combination of skill levels and proficiency indicators to provide ...

Susanna Tem09-06-2024 13:36

haven't seen any issues so far with the 0-5 ------------------------------ Susanna Tem Voya Services ...

1. Skilling - Is anyone dealing w the need for more than the 0 to 5 star skill levels? How have you approached this challenge?

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