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  • 1.  SMS Numbers

    Posted 05-22-2024 11:55


    I have a question regarding SMS phone number configuration. Is it possible to configure an SMS phone number to also be callable? Specifically, if a customer receives an SMS from us, we would like them to be able to call that same number, and have the call routed to a queue for an agent to handle the interaction. Any insights or guidance on setting this up would be greatly appreciated.

    Thank you, 



    Rob Falkowski
    Life Line Screening of America, Ltd.

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