Apart form that. Is there a way to mantain the Softphone conection always active??? ( ..I suspect the firewall is reset the TPC conection, and that could be the reason the agent need to reprovision again and again.

And, based on your experience:

- Do you recommend TCP or UDP protocol, for this kind of connection? (We are using TCP)

- what is the recommended settings for "Registration period" on the signaling setting (Softphone Base setting)?

- what about the TCP "connection timeout" setting (Softphone Base setting)?

- do you recommend persistent connection or not?

- also, what are the recommended settings for the Phone trunk setting??

In general terms, the question is, could we achieve a more stable connection, making changes in the phone trunk or base settings, based on your experience and knowledge about the purecloud Softphone?

All your help is appreciated 👍 we really need to make something, or customer won't migrate to Cloud. THANKS a LOT IN ADVANCE!!!!!!

David, are you talking about the WebRTC phone or the old Genesys Cloud Softphone?  If the later, I would REALLY suggest you do all your testing and provisioning with WebRTC so that you can use TLS and SRTP, especially for a bank.  What is your reason by going down the softphone route?

Apart form that. Is there a way to mantain the Softphone conection always active??? ( ..I suspect the firewall is reset the TPC conection, and that could be the reason the agent need to reprovision again and again.

And, based on your experience:

- Do you recommend TCP or UDP protocol, for this kind of connection? (We are using TCP)

- what is the recommended settings for "Registration period" on the signaling setting (Softphone Base setting)?

- what about the TCP "connection timeout" setting (Softphone Base setting)?

- do you recommend persistent connection or not?

- also, what are the recommended settings for the Phone trunk setting??

In general terms, the question is, could we achieve a more stable connection, making changes in the phone trunk or base settings, based on your experience and knowledge about the purecloud Softphone?

All your help is appreciated 👍 we really need to make something, or customer won't migrate to Cloud. THANKS a LOT IN ADVANCE!!!!!!

Hi Robert,

Talking about purecloud Softphone, not webrtc.

Their security department is the main cause we are not able to go to webrtc way...they are so worried about opening such kind of ports to internet.

If anyone could help on their Softphone experience, please share with me.

Thanks!!!

David, are you talking about the WebRTC phone or the old Genesys Cloud Softphone?  If the later, I would REALLY suggest you do all your testing and provisioning with WebRTC so that you can use TLS and SRTP, especially for a bank.  What is your reason by going down the softphone route?

Apart form that. Is there a way to mantain the Softphone conection always active??? ( ..I suspect the firewall is reset the TPC conection, and that could be the reason the agent need to reprovision again and again.

And, based on your experience:

- Do you recommend TCP or UDP protocol, for this kind of connection? (We are using TCP)

- what is the recommended settings for "Registration period" on the signaling setting (Softphone Base setting)?

- what about the TCP "connection timeout" setting (Softphone Base setting)?

- do you recommend persistent connection or not?

- also, what are the recommended settings for the Phone trunk setting??

In general terms, the question is, could we achieve a more stable connection, making changes in the phone trunk or base settings, based on your experience and knowledge about the purecloud Softphone?

All your help is appreciated 👍 we really need to make something, or customer won't migrate to Cloud. THANKS a LOT IN ADVANCE!!!!!!

Hi Robert,

Talking about purecloud Softphone, not webrtc.

Their security department is the main cause we are not able to go to webrtc way...they are so worried about opening such kind of ports to internet.

If anyone could help on their Softphone experience, please share with me.

Thanks!!!

David, are you talking about the WebRTC phone or the old Genesys Cloud Softphone?  If the later, I would REALLY suggest you do all your testing and provisioning with WebRTC so that you can use TLS and SRTP, especially for a bank.  What is your reason by going down the softphone route?

Apart form that. Is there a way to mantain the Softphone conection always active??? ( ..I suspect the firewall is reset the TPC conection, and that could be the reason the agent need to reprovision again and again.

And, based on your experience:

- Do you recommend TCP or UDP protocol, for this kind of connection? (We are using TCP)

- what is the recommended settings for "Registration period" on the signaling setting (Softphone Base setting)?

- what about the TCP "connection timeout" setting (Softphone Base setting)?

- do you recommend persistent connection or not?

- also, what are the recommended settings for the Phone trunk setting??

In general terms, the question is, could we achieve a more stable connection, making changes in the phone trunk or base settings, based on your experience and knowledge about the purecloud Softphone?

All your help is appreciated 👍 we really need to make something, or customer won't migrate to Cloud. THANKS a LOT IN ADVANCE!!!!!!

Apart form that. Is there a way to mantain the Softphone conection always active??? ( ..I suspect the firewall is reset the TPC conection, and that could be the reason the agent need to reprovision again and again.

And, based on your experience:

- Do you recommend TCP or UDP protocol, for this kind of connection? (We are using TCP)

- what is the recommended settings for "Registration period" on the signaling setting (Softphone Base setting)?

- what about the TCP "connection timeout" setting (Softphone Base setting)?

- do you recommend persistent connection or not?

- also, what are the recommended settings for the Phone trunk setting??

In general terms, the question is, could we achieve a more stable connection, making changes in the phone trunk or base settings, based on your experience and knowledge about the purecloud Softphone?

All your help is appreciated 👍 we really need to make something, or customer won't migrate to Cloud. THANKS a LOT IN ADVANCE!!!!!!

Hi David,

We are currently experiencing a similar situation, and the delivery of our project is getting delayed as a result.

Specifically, the softphone keeps losing connection and frequently requires re-provisioning. We're also encountering protocol errors that necessitate provisioning to resume connections.

Could you please share how you overcame this issue? Any insights or advice would be greatly appreciated.

Regards,

Ashok

Apart form that. Is there a way to mantain the Softphone conection always active??? ( ..I suspect the firewall is reset the TPC conection, and that could be the reason the agent need to reprovision again and again.

And, based on your experience:

- Do you recommend TCP or UDP protocol, for this kind of connection? (We are using TCP)

- what is the recommended settings for "Registration period" on the signaling setting (Softphone Base setting)?

- what about the TCP "connection timeout" setting (Softphone Base setting)?

- do you recommend persistent connection or not?

- also, what are the recommended settings for the Phone trunk setting??

In general terms, the question is, could we achieve a more stable connection, making changes in the phone trunk or base settings, based on your experience and knowledge about the purecloud Softphone?

All your help is appreciated 👍 we really need to make something, or customer won't migrate to Cloud. THANKS a LOT IN ADVANCE!!!!!!

@Ashokkumar Paramasivam  I recommend you to decrement the TCP Connection timeout parameter. We found that the firewall drop the TCP session sometimes.

Hi David,

We are currently experiencing a similar situation, and the delivery of our project is getting delayed as a result.

Specifically, the softphone keeps losing connection and frequently requires re-provisioning. We're also encountering protocol errors that necessitate provisioning to resume connections.

Could you please share how you overcame this issue? Any insights or advice would be greatly appreciated.

Regards,

Ashok

Apart form that. Is there a way to mantain the Softphone conection always active??? ( ..I suspect the firewall is reset the TPC conection, and that could be the reason the agent need to reprovision again and again.

And, based on your experience:

- Do you recommend TCP or UDP protocol, for this kind of connection? (We are using TCP)

- what is the recommended settings for "Registration period" on the signaling setting (Softphone Base setting)?

- what about the TCP "connection timeout" setting (Softphone Base setting)?

- do you recommend persistent connection or not?

- also, what are the recommended settings for the Phone trunk setting??

In general terms, the question is, could we achieve a more stable connection, making changes in the phone trunk or base settings, based on your experience and knowledge about the purecloud Softphone?

All your help is appreciated 👍 we really need to make something, or customer won't migrate to Cloud. THANKS a LOT IN ADVANCE!!!!!!