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  • 1.  Staffing Requirements Error - Unable to generate staffing requirements

    Posted 12-24-2024 04:16
      |   view attached

    Hi - I have created a ABM forecast in one of our Genesys applications for the US but when i try to generate staffing requirements I get an error (see attached).  

    I have tried everything!  We have another Genesys application for Europe and it works fine so I'm not doing anything different,  does anyone have any ideas please?



    ------------------------------
    Timothy Milburn
    Global Workforce Planning Manager
    ------------------------------


  • 2.  RE: Staffing Requirements Error - Unable to generate staffing requirements

    Posted 12-24-2024 16:02

    We had similar errors when we were using a forecast with very few values in it since it was a test ORG.  Seems like this really needs to be running in a production environment where you have enough stats to actually crunch into a requirement.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Staffing Requirements Error - Unable to generate staffing requirements

    Posted 12-27-2024 05:09

    We get over 250K calls a month, so i think there should be enough data



    ------------------------------
    Timothy Milburn
    Global Workforce Planning Manager
    ------------------------------



  • 4.  RE: Staffing Requirements Error - Unable to generate staffing requirements

    Posted 12-30-2024 20:49

    That is definitely enough.  @John Watkinson, what was the magic trick to get this working?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



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