Hi Carlos,
Certainly.
There are some advanced settings that are hidden and require a registry change
In reg that is
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\238C9FA8-0AAD-41ED-83F4-97BE242C8F20\7bc4a2f9-d8fc-4469-b07b-33eb785aaca0
Set the DWORD attribute to 2
Now when you go to power settings under Sleep will be a an item called System Unattended Sleep Timeout, change this value to be greater than the time of the typical break/lunch that staff take.
Here is some links describing the steps in detail.
https://www.addictivetips.com/windows-tips/wifi-disconnecting-on-lock-on-windows-10/
https://superuser.com/questions/1226268/windows-10-disconnects-network-when-locking-pc
We then created a group policy to apply these changes to all our contact center staff, current and future.
You might not want to apply this to all staff in the organization, as remember this is a benefit for anyone else, conserving power when it isn't needed. Just for us in the contact center that power conservation means the network connection stops which then means the connection to the edges stops, which then means agent goes offline, and when they reconnect it puts them available.
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Anton Vroon
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Original Message:
Sent: 03-06-2024 13:19
From: Carlos Alonso
Subject: Status Changes
Hi Anton - Can you share what those hidden power settings are? We are having the same issue and we've changed all the available power options with no luck.
Thanks
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Carlos Alonso
Dow Jones & Company, Inc.
Original Message:
Sent: 11-28-2022 21:19
From: Anton Vroon
Subject: Status Changes
Something else that we found was the case here, is power saving modes on the device.
If the connections is dropped to the edge, when it re-connects it puts the agent in the available state.
So we found a few hidden power saving settings that needed some pokery in registry to enable, to ensure the devices are not sleeping the network adapters to save power when the device is locked which in any other case would be a feature.
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Anton Vroon
Original Message:
Sent: 11-28-2022 11:27
From: David Harring
Subject: Status Changes
While the agent is on queue or in lunch/break Purecloud changes him automatically to available. What would cause that, and solutions for troubleshooting?
#Unsure/Other
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David Harring
SimpliSafe, Inc.
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