Hi,

We have a email that's some how stuck against a particular agent and has a state of 'interacting' even though the interaction has an end date. I've attempted the UI disconnect function (Disconnect Interaction) but this does not work.

Was looking to use API (/api/v2/conversations/emails/{conversationId}/participants/{participantId}/communications/{communicationId}) 

Where / how do I locate the 'communicationID' ?

Thanks

Hey Neil,

You might want to look at what Jan said in another thread to help you get the communicationId. If that doesn't work, you should reach out to Customer Care so that they can help end the interaction.

Let me know if that helps!

Hi,

We have a email that's some how stuck against a particular agent and has a state of 'interacting' even though the interaction has an end date. I've attempted the UI disconnect function (Disconnect Interaction) but this does not work.

Was looking to use API (/api/v2/conversations/emails/{conversationId}/participants/{participantId}/communications/{communicationId}) 

Where / how do I locate the 'communicationID' ?

Thanks

Thanks Jason,

That link is helpful. I also raised (via our Genesys partner) a ticket for CC to review.

Hey Neil,

You might want to look at what Jan said in another thread to help you get the communicationId. If that doesn't work, you should reach out to Customer Care so that they can help end the interaction.

Let me know if that helps!

Hi,

We have a email that's some how stuck against a particular agent and has a state of 'interacting' even though the interaction has an end date. I've attempted the UI disconnect function (Disconnect Interaction) but this does not work.

Was looking to use API (/api/v2/conversations/emails/{conversationId}/participants/{participantId}/communications/{communicationId}) 

Where / how do I locate the 'communicationID' ?

Thanks