Genesys Engage on-premises

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  • 1.  Supervisor Barge-in

    Posted 01-10-2023 11:57
    Hi,

    I am trying to write a query against the Info Mart database to determine number times supervisor barge-in has taken place. By looking at the schema I don't see any direct table that can provide that. Need your help!

    Thanks,

    Arif
    #Reporting/Analytics

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    Arif Zaidy
    Tekglide Inc
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