Good day.

We've been noticing that there is a count difference for 'Finished' surveys between our Survey Performance view and the interactions view.

For instance, the Survey Performance view will say 14 completed surveys for the previous day - but when filtering by 'Finished' surveys in the interactions view for the same date, there is a lower count of say 10.

If I then filter the interactions by all of those with survey data, I've gone through the interactions that show as 'In Progress' and when clicking into some of those interactions, they are actually categorized as 'finished' inside the quality detail part of the interaction.

So there seems to either be an error or a delay with some 'Finished' surveys being updated to the correct status and then showing in the performance view.

Another thing I've noticed, is that when exporting the performance view of 10 finished surveys from the interactions tab, you get the full 14 interactions on the export? Which is great obviously, but it's causing us to have some concerns over the accuracy of our performance views.

Is there a fix to this or has anyone else experienced this issue?

Many thanks,

Nick Squires
MIB
nsquires@mib.org.uk

Good day.

We've been noticing that there is a count difference for 'Finished' surveys between our Survey Performance view and the interactions view.

For instance, the Survey Performance view will say 14 completed surveys for the previous day - but when filtering by 'Finished' surveys in the interactions view for the same date, there is a lower count of say 10.

If I then filter the interactions by all of those with survey data, I've gone through the interactions that show as 'In Progress' and when clicking into some of those interactions, they are actually categorized as 'finished' inside the quality detail part of the interaction.

So there seems to either be an error or a delay with some 'Finished' surveys being updated to the correct status and then showing in the performance view.

Another thing I've noticed, is that when exporting the performance view of 10 finished surveys from the interactions tab, you get the full 14 interactions on the export? Which is great obviously, but it's causing us to have some concerns over the accuracy of our performance views.

Is there a fix to this or has anyone else experienced this issue?

Many thanks,

Nick Squires
MIB
nsquires@mib.org.uk

We have been also experiencing this. Some surveys are listed as "In Progress" and some are "Sent" but these interactions have surveys completed already.

Good day.

We've been noticing that there is a count difference for 'Finished' surveys between our Survey Performance view and the interactions view.

For instance, the Survey Performance view will say 14 completed surveys for the previous day - but when filtering by 'Finished' surveys in the interactions view for the same date, there is a lower count of say 10.

If I then filter the interactions by all of those with survey data, I've gone through the interactions that show as 'In Progress' and when clicking into some of those interactions, they are actually categorized as 'finished' inside the quality detail part of the interaction.

So there seems to either be an error or a delay with some 'Finished' surveys being updated to the correct status and then showing in the performance view.

Another thing I've noticed, is that when exporting the performance view of 10 finished surveys from the interactions tab, you get the full 14 interactions on the export? Which is great obviously, but it's causing us to have some concerns over the accuracy of our performance views.

Is there a fix to this or has anyone else experienced this issue?

Many thanks,

Nick Squires
MIB
nsquires@mib.org.uk