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  • 1.  "The course status doesn't update to 'Completed'."

    Posted 09-03-2026 08:37

    Hello everyone!

    I'm having issues with the certification courses' progress tracking.

    Even after completing some courses 100%, the status doesn't get updated and the course resets to the beginning.

    It still shows as "In Progress", and I have to start over again.

    I've already tried different browsers, different computers, mobile browsers, cleared cache and cookies, and even logged out and back in, but the issue persists.

    I've contacted support by email, but I'd like to know if anyone else has experienced this problem and how you managed to resolve it.

    Any suggestions would be greatly appreciated.

    Thanks!


    #Training

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    Marcelo Breda
    SOLUTION ARCHITECT SR
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  • 2.  RE: "The course status doesn't update to 'Completed'."

    Posted 09-03-2026 09:22

    Hi Marcelo,

    I had the same issue a while back.

    Some of the course activities wouldn't show as completed even after I finished them, they would always stay marked as "in progress."

    So I emailed education@genesys.com reporting what was happening, and they manually adjusted my progress.



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    Camila Meneghini
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  • 3.  RE: "The course status doesn't update to 'Completed'."

    Posted 09-03-2026 09:38

    Hi Marcelo,

    I've seen similar issues reported on some learning platforms where course completion progress doesn't properly sync to the user's profile. Since you've already tried the common troubleshooting steps (different browsers/devices, clearing cache, logging out/in), it sounds more likely to be a platform-side tracking issue rather than something on your end.

    A few additional things you could check:

    • Make sure each module is fully marked as completed before exiting the course.
    • Wait a few minutes after finishing a course to allow progress to sync.
    • If the course includes quizzes, labs, Virtual Machines (VMs), or acknowledgments at the end, verify those are completed as well.
    • If the course contains a VM component, check its status carefully. In some cases, the VM portion may remain "In Progress" even after you've completed the learning content, which can cause the entire course to continue showing as "In Progress."
    • Take screenshots of the 100% completion status and the reset behavior to share with support.

    Since you've already contacted support, I'd recommend providing them with the course names, completion dates, and screenshots so they can investigate your account's tracking records.

    Hopefully they can resolve it quickly. I'm interested to hear if others have found a workaround as well.

    Good luck!



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    Francis
    NA
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  • 4.  RE: "The course status doesn't update to 'Completed'."

    Posted 19 days ago

    Hi Marcelo Breda!

    Hi Marcelo! That can be super frustrating, but unfortunately, it's a known issue that occasionally happens with the Beyond LMS platform.

    Since you've already opened a ticket with support, they can manually override and update the completion status in the database, but trying that last-page trick without extensions might save you some time while waiting for their reply.



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    Juliano Fernandes Mendes Pimentel De Paiva
    Genesys Analyst
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