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The importance of Beta Participation

  • 1.  The importance of Beta Participation

    Posted 04-22-2024 13:09

    All, I don't know how many of you are in the Direct Routing beta, but there have been over 80 discussions around the beta with the problems of course, but there have been good suggestions to make the product better and how to utilize this new technology.  That is what a beta is for.  It is not show prove out a finished product, but a way to discover corner cases, unique points of view and getting a second set of eyes on the product before it releases to the public.  We all have seen GA features released and immediately pulled back, affecting EVERY customer out there.  

    I encourage you all to become active participants in the beta process to sign up for them, actually use them, and give honest feedback in the community.  The PMs trust and need your feedback to correct issues and enhance the features going forward.  


    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects

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