Can someone explain to me WHY the "clear filter" option in the new Filter and Sort dialog box on the schedule is sometimes available but not always, is this a BUG.

#Scheduling

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Conor Twomey
n/a
------------------------------

Hi Conor,

I believe in your example, you don't have any active filters for it to clear out. It may only populate once you have selected something. 

------------------------------
Miguel Morales
Workforce Analyst
------------------------------

Original Message:
Sent: 12-18-2024 09:34
From: Conor Twomey
Subject: The New Filter and Sort options on the schedule

Can someone explain to me WHY the "clear filter" option in the new Filter and Sort dialog box on the schedule is sometimes available but not always, is this a BUG.

#Scheduling

------------------------------
Conor Twomey
n/a
------------------------------

Thanks for the speedy response, I have to make queue filters everyday to validate that we have enough staffing and it is not giving me the "Clear Filter" option on that everytime see below, 2 screen shots one without one with:

------------------------------
Conor Twomey
n/a
------------------------------

Original Message:
Sent: 12-18-2024 11:05
From: Miguel Morales
Subject: The New Filter and Sort options on the schedule

Hi Conor,

I believe in your example, you don't have any active filters for it to clear out. It may only populate once you have selected something. 

------------------------------
Miguel Morales
Workforce Analyst

Original Message:
Sent: 12-18-2024 09:34
From: Conor Twomey
Subject: The New Filter and Sort options on the schedule

Can someone explain to me WHY the "clear filter" option in the new Filter and Sort dialog box on the schedule is sometimes available but not always, is this a BUG.

#Scheduling

------------------------------
Conor Twomey
n/a
------------------------------

I see. I haven't encountered this issue but I am also running Google Chrome as my browser. Maybe that helps if you have that option. This might need to be investigated further with a ticket to Genesys. 

------------------------------
Miguel Morales
Workforce Analyst
------------------------------

Original Message:
Sent: 12-18-2024 13:10
From: Conor Twomey
Subject: The New Filter and Sort options on the schedule

Thanks for the speedy response, I have to make queue filters everyday to validate that we have enough staffing and it is not giving me the "Clear Filter" option on that everytime see below, 2 screen shots one without one with:

------------------------------
Conor Twomey
n/a

Original Message:
Sent: 12-18-2024 11:05
From: Miguel Morales
Subject: The New Filter and Sort options on the schedule

Hi Conor,

I believe in your example, you don't have any active filters for it to clear out. It may only populate once you have selected something. 

------------------------------
Miguel Morales
Workforce Analyst

Original Message:
Sent: 12-18-2024 09:34
From: Conor Twomey
Subject: The New Filter and Sort options on the schedule

Can someone explain to me WHY the "clear filter" option in the new Filter and Sort dialog box on the schedule is sometimes available but not always, is this a BUG.

#Scheduling

------------------------------
Conor Twomey
n/a
------------------------------

Hi Conor

Thanks for your post.

I agree with Miguel here, the best thing to do will be to raise a case with our Care team.

I'm not able to replicate the issue you're having, across multiple browsers, so raising a case will be the best way forward.

Hope this helps

Thanks

------------------------------
Andy Boland
Product Manager
------------------------------

Original Message:
Sent: 12-18-2024 09:34
From: Conor Twomey
Subject: The New Filter and Sort options on the schedule

Can someone explain to me WHY the "clear filter" option in the new Filter and Sort dialog box on the schedule is sometimes available but not always, is this a BUG.

#Scheduling

------------------------------
Conor Twomey
n/a
------------------------------

Hello all, we have reproduced this and are perusing a fix.  Here is the quick way to work around it if you find yourself in this situation:  switch to the Sort tab, then switch back to the Filter tab.

Intended behavior:  If all of the filters on the Filter tab are at their default state (nothing selected) then the Clear Filters option will not appear. If there are any inputs in the filters, the Clear Filters option on the Filter tab should appear.

Behavior we plan to correct:  In some situations, if you have user input on the Filters tab, and then switch to the Sort tab, change settings, and choose Confirm while on the Sort tab, next time you visit the Filter tab the Clear Filters option may not appear.   

Switch to the Sort tab and then back to the Filter tab to see the Clear Filters option again.

------------------------------
Eric Hagaman
Product Management Director
Genesys - Employees
------------------------------

Original Message:
Sent: 12-19-2024 11:25
From: Andy Boland
Subject: The New Filter and Sort options on the schedule

Hi Conor

Thanks for your post.

I agree with Miguel here, the best thing to do will be to raise a case with our Care team.

I'm not able to replicate the issue you're having, across multiple browsers, so raising a case will be the best way forward.

Hope this helps

Thanks

------------------------------
Andy Boland
Product Manager

Original Message:
Sent: 12-18-2024 09:34
From: Conor Twomey
Subject: The New Filter and Sort options on the schedule

Can someone explain to me WHY the "clear filter" option in the new Filter and Sort dialog box on the schedule is sometimes available but not always, is this a BUG.

#Scheduling

------------------------------
Conor Twomey
n/a
------------------------------