Hey Everyone,

Thanks so much for using this community to learn about and discuss this exciting new multi-panel feature! We would love to know your thoughts on the tool kit? 

What is the tool kit? You can find all ten (10) entries for the multi-panel agent workspace in our library: Library. Here is the full 10-Part Table of Contents:

1. Getting Started: The Multipanel Agent Workspace Toolkit
2. Timing considerations: When should we start opting in? 
3. Sharing with leadership: an email template and video
4. How To: give agents permission 
5. Sharing with agent supervisors: an email template 
6. Sharing with agents: email template, best practices one page guide, and a video
7. Sharing with agents: Workspace update overview video
8. Communications with agents: at the time of launch
9. How to: opt-in and opt-out for agents 
10. Communications with agents: recurring reminders to opt-in

Naturally, we recommend you go in order to learn about this exciting new feature and let us know your thoughts on the experience. 

Cheers,

Matt

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

The toolkit is amazing, we felt so secure in knowing what to expect, how to make the changes, etc. I would love to see this same toolkit model used with additional changes/feature releases.

The only question I have is the date in which the old view will be disabled. Is it removed by region (similar to releases) or will it be removed all at once? Do we have a hard date and time in which that will happen? It would be good to know since we operate 24/7.

Hey Everyone,

Thanks so much for using this community to learn about and discuss this exciting new multi-panel feature! We would love to know your thoughts on the tool kit? 

What is the tool kit? You can find all ten (10) entries for the multi-panel agent workspace in our library: Library. Here is the full 10-Part Table of Contents:

1. Getting Started: The Multipanel Agent Workspace Toolkit
2. Timing considerations: When should we start opting in? 
3. Sharing with leadership: an email template and video
4. How To: give agents permission 
5. Sharing with agent supervisors: an email template 
6. Sharing with agents: email template, best practices one page guide, and a video
7. Sharing with agents: Workspace update overview video
8. Communications with agents: at the time of launch
9. How to: opt-in and opt-out for agents 
10. Communications with agents: recurring reminders to opt-in

Naturally, we recommend you go in order to learn about this exciting new feature and let us know your thoughts on the experience. 

Cheers,

Matt

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

The toolkit is amazing, we felt so secure in knowing what to expect, how to make the changes, etc. I would love to see this same toolkit model used with additional changes/feature releases.

The only question I have is the date in which the old view will be disabled. Is it removed by region (similar to releases) or will it be removed all at once? Do we have a hard date and time in which that will happen? It would be good to know since we operate 24/7.

------------------------------
Laura Callaway
Application Analyst
St. Luke's Health System

Original Message:
Sent: 10-24-2024 13:58
From: Matt Lawson
Subject: Thoughts on the 10-Part Tool Kit?

Hey Everyone,

Thanks so much for using this community to learn about and discuss this exciting new multi-panel feature! We would love to know your thoughts on the tool kit? 

What is the tool kit? You can find all ten (10) entries for the multi-panel agent workspace in our library: Library. Here is the full 10-Part Table of Contents:

1. Getting Started: The Multipanel Agent Workspace Toolkit
2. Timing considerations: When should we start opting in? 
3. Sharing with leadership: an email template and video
4. How To: give agents permission 
5. Sharing with agent supervisors: an email template 
6. Sharing with agents: email template, best practices one page guide, and a video
7. Sharing with agents: Workspace update overview video
8. Communications with agents: at the time of launch
9. How to: opt-in and opt-out for agents 
10. Communications with agents: recurring reminders to opt-in

Naturally, we recommend you go in order to learn about this exciting new feature and let us know your thoughts on the experience. 

Cheers,

Matt

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hey Everyone,

Thanks so much for using this community to learn about and discuss this exciting new multi-panel feature! We would love to know your thoughts on the tool kit? 

What is the tool kit? You can find all ten (10) entries for the multi-panel agent workspace in our library: Library. Here is the full 10-Part Table of Contents:

1. Getting Started: The Multipanel Agent Workspace Toolkit
2. Timing considerations: When should we start opting in? 
3. Sharing with leadership: an email template and video
4. How To: give agents permission 
5. Sharing with agent supervisors: an email template 
6. Sharing with agents: email template, best practices one page guide, and a video
7. Sharing with agents: Workspace update overview video
8. Communications with agents: at the time of launch
9. How to: opt-in and opt-out for agents 
10. Communications with agents: recurring reminders to opt-in

Naturally, we recommend you go in order to learn about this exciting new feature and let us know your thoughts on the experience. 

Cheers,

Matt

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

The Tool Kit was a fantastic idea and assisted us in introducing the changes to our team.  It would be great if this toolkit model could be applied to all updates/changes in the future.

Hey Everyone,

Thanks so much for using this community to learn about and discuss this exciting new multi-panel feature! We would love to know your thoughts on the tool kit? 

What is the tool kit? You can find all ten (10) entries for the multi-panel agent workspace in our library: Library. Here is the full 10-Part Table of Contents:

1. Getting Started: The Multipanel Agent Workspace Toolkit
2. Timing considerations: When should we start opting in? 
3. Sharing with leadership: an email template and video
4. How To: give agents permission 
5. Sharing with agent supervisors: an email template 
6. Sharing with agents: email template, best practices one page guide, and a video
7. Sharing with agents: Workspace update overview video
8. Communications with agents: at the time of launch
9. How to: opt-in and opt-out for agents 
10. Communications with agents: recurring reminders to opt-in

Naturally, we recommend you go in order to learn about this exciting new feature and let us know your thoughts on the experience. 

Cheers,

Matt

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------