Workforce Engagement Management

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  • 1.  Time Off Requests - Blank

    Posted 03-13-2023 15:30

    All, we're fairly new to Genesys Cloud and are attempting to set up time off requests for the first time.  We've followed everything in the setup and generally have a good feel on how to do stuff like this, but we're stumped.

    Our reps have the access to submit time off requests but are getting a blank pop-up box.  I know it has to be something very simple we're just missing but can't figure out what it is


    #WorkforceManagement

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    Chad Blanton
    North American Bancard
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  • 2.  RE: Time Off Requests - Blank

    Posted 03-14-2023 06:51

    We figured it out.  The activity codes we are using for our time off choices weren't marked as "Agent Selectable"



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    Chad Blanton
    North American Bancard
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